Zurich, Zurich, Switzerland
Transformations Change and Communications expert, Learning and Development Postgraduate education: Organisational Psychology, Corporate Strategic Communications; Organisational Strategy & Design; Negotiation, Mediation and Conflict Resolution; multiple studies in psychology. Certified Coach, Agile Coach, Master of Adult Education. In progress: Change Management PROSCI. M.A. in International Economic Affairs, with over the 14 years of multidisciplinary experience in healthcare, consumer goods & retail, gained broad knowledge of a full operations cycle within business development, finance, procurement, HR, sales, production. Establishing cross-functional effective team collaboration, my aim is to find solutions to complex tasks in a sustainable pace in a demanding environment. Having an easy-going personality helps me to quickly build trust and create a safe workplace space, my endless energy brings creativity and dynamic to the team. My active participation in networking events helps me follow trends in transformation, AI, innovation and grow a liked-minded community. My expertise in change management methodologies, such as PROSCI's ADKAR model, combined with my strong communication skills, allows me to effectively convey complex messages in simple words and cultivate a culture of resilience and adaptability within teams. As a certified Agile Coach, Business Coach and a Master of Adult Education I develop trainings based on the identified gap skills, coach leaders, managers and their teams to help the transition during critical project phases, such as onboarding, go-live, and hyper care. I am proactive, enthusiastic, empathic, inspiring optimist and committed to achieving goals in time. I am proactive, enthusiastic, inspiring optimist with a "can do" approach, committed to achieving ambitious goals in time. Personality type: ENFJ-A, Manifestor
• Led the development and execution of the ERP project’s communication internal and external strategy in streams R2R, O2C, S2P, INV (D365, Coupa, Kyriba, ExFlow) for ~1000 impacted CH users • Translated complex system changes into accessible, role-specific comms to support readiness and adoption • Drafted leadership messages, project updates, created animated materials • Designed and delivered readiness surveys, feedback loops, and post‑go‑live assessments; defined actions to improve adoption • Coordinated with CM and training lead to shape training materials, provide end-user training guidelines, addressing user knowledge gaps • Managed multilingual newsletters, intranet updates, engaging comms series, targeted outreach campaigns to ensure business readiness • Monitored feedback channels, identified recurring themes, and developed FAQs and supporting materials • Supported the setup, improvement, and launch of the ERP Knowledge Hub (SharePoint), ensuring all training materials were accessible • Designed and led capability workshops on communication, team cohesion, change readiness, and emotional resilience.
• Led change management and engagement activities for system and processes transformation projects for HR (Oracle), Finance (Navan, D365), Procurement (Coupa), GDPR (One Trust), Compliance impacting 12,000+ employees in 14 countries • Developed change management strategies, integrated change activities into project plans, and ensured adoption of new systems and processes • Coached senior leaders and teams on navigating change; designed and delivered workshops and training (avg. satisfaction 4.6/5) • Conducted change impact assessments, readiness checks, and post‑launch activities to close knowledge gaps, increase user adoption and satisfaction • Identified change management risks, defined mitigation strategies, and tracked success metrics to measure behavioural and process adoption • Partnered with Training Leads to define learning needs, co‑create training materials, and ensure effective deployment • Developed and executed effective change and communications plans, including the monthly Global Transformation Newsletter • Supported data management activities by analysing, cleaning, and standardising information to improve accuracy and ensure consistent reporting
• Coached 1:1 and groups of various clients in personal and career development requests • Helped build resilience and create positive change in areas related to business, work-life balance, skills building, emotional well-being, relationships and more • Designed an individual approach to achieve desired outcomes • Supported the improvement of key elements like behaviour change, strategic and critical thinking, confidence, upskilling, communication, self-awareness • Facilitated year retrospective and future goal setting workshops • Set up personal brand, developed and led digital communication strategy for social media • Adjusted tactics based on performance metrics and analytical insights • Increased social media interactions, followers and gained 45% more clients
• Introduced, adopted and improved agile ways of working • Enhanced the communication between leadership, teams and stakeholders, ensuring continuous engagement and alignment • Guided the teams through a cultural mindset shift toward embracing environmental changes, while staying customer-orientated and looking for continuous improvement potentials • Coached, mentored, supported, inspired sales, marketing teams, POS training to increase team performance and sales numbers • Designed & facilitated learning workshops for various departments • Coached a variety of disciplines within the business lifecycle
• Community manager and marketing activities in various projects on social media, printing matters, activities on point of sales • Reached an agreement for 18 exclusive distributions with EU suppliers • Attended ABC kids fair and NY toy fair (USA), set up new profitable contacts, increased company’s import from USA by 45% • Created a new import direction from Korea with 7 manufacturers after meeting and establishing contacts with them on the fair • Initiated the development of customer service after a trainee program in Japan with our main partner • Advised the head office to expand the selling categories by adding nursery and juvenile furniture. Coordinated the business expansion.
• Managed end-to-end ordering process from order placement to shipping documentation, invoicing, logistics, customs for shipment deliveries from Europe, USA, Japan and China • Accompanied the director at international fairs, acted as a decision maker on business development, allocating new suppliers and negotiating better conditions • Participated and provided support in opening of 3 new local stores • Supported the development of the company’s website and the inception of the online shop