Tacoma, Washington, United States
Claims and risk professional with experience managing complex utility, liability, and bodily injury claims across both legal and operational environments. Skilled in investigating claims, determining liability, negotiating settlements, and partnering with legal teams to resolve disputes effectively. Known for strong cross-functional collaboration, I work closely with operations, legal counsel, and external stakeholders to drive timely, compliant outcomes while balancing financial exposure and customer impact. My background in legal support and claims has strengthened my ability to translate complex technical and legal information into clear, actionable insights. I’m particularly interested in opportunities that allow me to expand into project and program management, where I can leverage my experience coordinating stakeholders, managing competing priorities, and driving work from investigation through resolution.
Led end-to-end investigation and resolution of complex electric and gas utility damage and liability claims, leveraging structured analysis to assess responsibility, financial exposure, and resolution strategy. Served as a key liaison across operations, legal partners, and external stakeholders to ensure alignment, transparency, and timely outcomes. Partnered with internal legal teams, outside counsel, and collections attorneys to support litigation strategy, negotiate settlements, and resolve escalated disputes. Drove accounts receivable performance through strategic negotiation, rebilling, and settlement decisions while ensuring compliance with regulatory requirements, including Dig Law. Translated technical, legal, and financial findings into clear, actionable recommendations for leadership, while utilizing internal systems to track progress, maintain documentation, and support data-driven decision-making.
Drafted pleadings including Summons and Complaints, and prepared demand packages for bodily injury and underinsured motorist claims. Managed a caseload of 20+ clients across pre-litigation and litigation, ensuring timely case progression and organization.
Handled attorney represented personal auto injury claims, unrepresented personal auto injury claims, farm claims, third-party homeowner claims, and on rare occasions commercial auto injury claims.
Handling complex liability auto claims and basic personal injury protection coverage in relation to auto accident claims.