Greater Glasgow Area
CGRO, Services, NWG
Acting as a trusted adviser on all corporate governance and regulatory matters to the Group CAO and Services ExCo. Leading the development and maintenance of a fit for purpose corporate governance framework for Services. Providing professional advice and support to the Group CAO on his responsibilities under the Senior Manager’s Certification Regime, ensuring all activities are appropriately managed, delegated and documented. Providing professional, proactive and timely advice on content and drafting of papers for senior boards and committees, including governance routes. Providing secretarial support and corporate governance advice for senior level boards & Committees supporting Executives and Non- Executive Directors.
Provision of regulatory support and advice to Executives and Board members. Managed and maintained a productive and mutually beneficial working relationship with core regulators in the UK (FCA,PRA) and more widely with relevant European Regulatory bodies. Ensured the Board and Executive were adequately supported and briefed on all matters on the regulatory agenda and that dialogue between the Bank and its regulators was maintained in an open and transparent way. Provided regulatory advice to internal colleagues who were required to engage with regulators and ensure they were adequately supported.
Management of the Risk Profile of the current account business for RBS and NW brands. Providing first line of defence oversight and conduct guidance to the Core Current Accounts Category. Assessment and management of new and existing risks, including upstream and emerging issues. Attendance at industry meetings and co-ordination of responses and gathering of internal views on Consultations and Regulation at a UK and EU level. Provision of conduct oversight and advice for the category for all products and processes within the current account business. This has included the development and launch of a new product range, providing advice on product and process design, as well as inputting to customer and staff communications and training. Execution and monitoring of assurance and controls relating to the category risk profile. Responsible for coordinating and ensuring adequate governance processes followed within the current accounts business. Working closely with 2LoD and 3LoD to ensure the business meets regulatory and conduct requirements and remains within risk appetite.
Managing Core Current Account Business, including P&L, Trading, future Current Account Strategy, Regulatory and Mandatory change, Customer Experience and product offering and associated processes.
Worked in the Retail Branch Network for a number of years, gaining invaluable customer experience and working knowledge of the industry.