Charleroi Metropolitan Area
• Business analyst with greatest competence to bridge between business & company requirements and technology capabilities – solution finder, maker, designer • Profound IT background from infrastructure to application, specialized in Unified Communication and Collaboration : Lotus Notes/Domino, Lotus Sametime, Lotus Traveler, Blackberry, Microsoft Exchange, Telephony, Conferencing, VoIP, IPTelephony, Telepresence, Telecom Expense Management , Video Conferencing, Company Record Archiving-Retention-eDiscovery, Cloud Computing, Sharepoint 2013 (O365) • Enterprise & regional project management skills with experience of Project Management Prince2, Microsoft Project 2013 and CA Clarity & Troux • Global & International Service Delivery Management skills with experience as ITIL V2 & V3 certified • MCE Leadership training • MCE Conflict Handling training • MCE Effective Communication training • Presentation skills with the ability to adjust to and focus on any level of audience • Program and Vendor Management skills of global and corporation wide initiatives with strong IT SLA and KPI definition, measurement and reporting skills, SOW and Process Flow • Organization skills with experience in off-shore, Near-shore and outsourcing Specialties: PM2, ITIL, Unified Communication & Collaboration
Operational Excellence Lead drives strategic initiatives to optimize performance, reliability, and scalability across data platforms and engineering teams. Leads cross-functional efforts to streamline processes, enhance delivery efficiency, and embed a culture of continuous improvement. Partners with stakeholders to define KPIs, implement best practices, and ensure alignment with business goals through data-driven decision-making and robust governance frameworks. --- Would you like a version tailored for a resume, LinkedIn profile, or job posting?
Projects : - Global UC solution and IPT integration - EMEA Windows 7 Migration via ADP & SCCM - Global Employee Idea Management - Global Employee Rewards & Recognition systems - Business Center Score Card Automation - Development of applications in SharePoint 2013 in O365 Cloud environment
Global Senior Project Leader for Unified Communications. Messaging, Video Conferencing, Instant Messaging, Web Conferencing, Company Record archiving, Retention and eDiscovery.
Global Service Delivery Manager for Collaboration Services : Messaging, Collaboration, Mobile and Fixed Voice services and Conferencing Services.