Taipei City, Taipei City, Taiwan
As a Customer Success Manager at MongoDB, I am passionate about helping our customers achieve their goals with our leading database platform. I have 8+ years of experience in account management and customer success roles in the software industry. I excel at building strong relationships with strategic accounts, identifying opportunities for customer value.
• Own and drive the success of the top 3 strategic accounts in Taiwan, representing over 70% of total regional revenue • Developed executive-level relationships to foster trust and drive business transformation. • Aligned success initiatives with long-term business goals for Taiwan's most influential customers.
• Building strong relationships with TW strategic accounts , acting as their primary point of contact and advocate within the company • Identifying opportunities for customers to derive more value from MongoDB's products and services, and working with them to achieve their goals • Proactively monitoring and analyzing customer usage patterns and feedback to identify potential risks and opportunities • Providing regular status updates and reporting to management on customer health, risks, and opportunities
Foster strategic partnerships with large enterprise executives across multiple verticals, providing technology-related insight and advice needed to reach their digital transformation objectives.
‧ Specified in serving the discrete manufacturing industry ‧ Help business plan, design and initiate digital transformation
The SAP Sales Academy is a fast-paced 9-month rotational program to empower young professional with the effective selling, as well as other must-have business skills, and to start a successful sales career at SAP.