Gurgaon, Haryana, India
I build the strategic infrastructure that changes how companies grow. Over 10+ years across SaaS, healthcare, and financial services, I've operated at the intersection of Product, GTM, revenue intelligence, and AI-native product development — partnering with GVP and SVP-level leadership to turn complex market and product data into decisions that move the business. What I do: → Revenue intelligence systems — whitespace, telemetry, next-best-product → Executive advisory — QBR strategy, boardroom-ready recommendations → AI-native platform development for product & growth intelligence I don't just analyse the business. I shape how it moves.
- Launched Navigate4Me — a net-new premium care programme — scaled to 15,000 patients in year one, delivered 8 pts NPS improvement on a base of 57, revenue-positive within 2 years; created a new service line for Optum. - Deployed Claim Details Tool to 8,000 specialists, reducing average handle time from 6.5 to 4 minutes (38% reduction) across millions of annual claim interactions. - Built Call & Reason Classification model predicting repeat calls at 78% precision; identified 4 additional Next Best Actions reducing unnecessary escalations across provider call centres.
● Established an Insurer Benchmarking Tool that enabled insurers to evaluate policies and capitalize on renewal quotes, generating nearly $7M in revenue during the first six months and providing a competitive edge over Aon's legacy tool, Inpoint ● Engaged in developing a master data management platform, which integrated three proprietary engines for data extraction, abstraction, and auditing, reducing extraction time by 43%, audit time by 50%, and overall cost by 56% across multiple projects, transitions, and offshore deployments ● Achieved aggregation of organization-level metrics for a single view for the CEO by aligning with different teams, such as Operations, Finance, Technology, Knowledge Services, and Human Resources, and working with leaders to track and standardize performance across areas