Sas Nagar, Punjab, India
Learning is a part of life. Either you win or you learn, experience and technology teaches you a lot.
• Worked as a trusted advocate between Zscaler's Technical Leadership team and top-tier accounts, fostering strong relationships and ensuring alignment of technical solutions with client objectives. • Collaborated closely with engineering and product management teams to communicate customer needs and contribute insights for product enhancement and development. • Led the delivery of Proof of Concepts (POCs) and trials, demonstrating the value and efficacy of Zscaler's solutions to prospective clients. • Conducted thorough analysis of security incidents, leveraging advanced techniques to identify and provide Root Cause Analysis and develop proactive strategies for prevention. • Facilitated technical training sessions, empowering customers with knowledge and promoting self-sufficiency in managing security environments. • Contributed actively to continuous improvement initiatives, enhancing support processes and driving efficiency gains across the organization. • Provided comprehensive technical support and troubleshooting for Zscaler cloud security solutions like Sandboxing, Data Protection, Firewall, IPS ensuring seamless operation and customer satisfaction.
Hands on Experience: TCP/IP Stack, DHCP Servers ,DNS (Recursive & Non Recursive query), ARP, Next Gen Firewall (Layer 7). Cloud Security - Zero Trust Network Access (ZTNA), Zero Trust Exchange (ZTE), Sandboxing (Quarantine using AI modules), Inline DLP, Endpoint DLP, URL + Cloud App Filtering, Browser Isolation, CASB (Data At Rest), Privileged Remote Access (Contractors) Troubleshooting Experience: Wireshark packet analysis, Header traces, Web Logs, Firewall logs, TCPDump, NMAP POCs with Integration: Okta, Azure, AWS, Virtual Machines.