Meerut, Uttar Pradesh, India
Presently working as Operation support Engineer (Comptel Mediation) in Ericsson India Pvt. Ltd. For Mobily Account in different stages of operation, maintenance and application support. Project : Mobily Project Description: Mobily is an Saudi telecommunication services company. Mobily is largest network in Saudi providing 2G,3G And 4G services depending upon the country of operation. Its network base station, microwave links etc is maintained by Ericsson, Nokia, network and Huawei business support is provided by Ericsson India Pvt Ltd. Mediation is one of the critical backbone of telecom. For mediation handling Comptel Tools are being used running over Unix operating System. Project Profile : 1. Offline Mediation: Mediation system is an application to process CDRs ( Offline) and to process online payment, provisioning related with IN node (online). 2. Online Mediation: online mediation also processing auto renewal and subscriber management promotion charging. 15 Month experience as Application support Engineer in Net Connect Pvt. Ltd. For Bharti Airtel Account in different stages of operation, maintenance and application support Project: IBM-Bharti (June 2016 to September 2017) Comptel EL : Mediation EventLink (Mobility) Technical Skills : Language- C, JAVA, JDBC,SQL,Linux Database- Oracle 10g, 11g Operating System- Windows 7, 8, Unix Tools & Products- Telecom Mediation, Comptel EventLink, Unix, Shell Scripting, Oracle 11g, PLSQL, SQL Developer
Current Experience: (march-2018 till Present ) Currently Working with Ericsson India Global Services Pvt Ltd as Support Engineer on Mobily Telecom . Providing Support for Mobily Mediation ,CDR processing and loading,Request processing in Online charging gateway and Subscription management. Customer Service Request CSRs handling (IN/SR) governed by the agreed SLAs (Medium,Low). Analyze, investigate &Troubleshooting problems to provide solution on issues raised by customers and ensure issues are resolved within customer SLA to minimize downtime & maximum availability of network. Providing Technical Clarifications and related information like Root cause analysis . Proactively taking ownership of support issues raised via customer and Developing a strong inter-personal Relationship with the customer. Work cooperatively with various internal teams to ensure that customer support issues are dealt with in a timely manner. Training & monitoring new members with the Process & support tasks. Previously worked with Netconnect Pvt Ltd . offrole of IBM INDIA PVT LTD around 1.5 Years as Comptel Mediation Support Engineer for Telecom Domain. Project Undertaken at IBM INDIA PVT LTD : Project Name: Telecom Mediation. JOB Role : Software Engineer. Client : Airtel (Comptel Mediation) Tools : putty,readhat enterprises linux 6.0 open client system,SQL Developer,IBM Lotus Notes Language : PL-SQL,UNIX Database : Oracle (9.2.0) Severs : Unix(AIX 5.2.0.0), Windows Project Description : The Mediation System deals with raw CDR collection from other servers globally. My role is mediation specialist to check the collect the CDR as raw format and distribute the processed CDR to down streams through the COMPTEL MEDIATION TOOL.
Project Profile : Comptel EventLink provide the functionality of collection/Processing/Dispatch of CDRs. Collecting and validating Call Detail Record (CDR) from network elements (switches / MSCs), Filtration (non-billing CDRs), Correlation of different input sources CDRs, Aggregation of partial CDRs related to the same call, CDR normalization, Transformation of data as per business logic, Downstream format mapping, header, and trailer generation, Downstream distribution. Project Worked : Assigned SLAs proactive planning, take the ownership & responsibility of the task assigned, perform under business challenging situations, exposure to various BSS processes, act as contact point for business users, coordinating with various teams for issue resolutions not limited to Central Teams, development teams & third party vendors, driving various improvement initiatives/Projects, driving business users to ensure IT delivery, monitoring, problem analysis and resolution pertaining to downstream/upstream.