New Delhi, Delhi, India
With over 7 years of professional experience, I currently serve as an Implementation Specialist at Birdeye, focusing on customer experience and CRM solutions. My responsibilities include collaborating with teams to deliver tailored product implementations, ensuring seamless customer onboarding, and improving client satisfaction. My expertise in product concept development and a deep understanding of customer relationship management enable me to contribute effectively to organizational goals. I am committed to fostering meaningful client relationships and driving impactful business outcomes that align with Birdeye’s mission to enhance customer experiences.
Managed projects by directly engaging with clients to ensure their requirements were met.• Facilitated kick-off and walkthrough calls with clients to clarify project vision• Creation and Testing of Events as per the client's requirement• Developed financial and event data reports to provide clients with insights on event analytics• Collaborated with creative, client success, and account teams to enhance client satisfaction•
Addressed insurance inquiries for UK clients, ensuring timely and accurate support.• Prioritized customer satisfaction and consistently achieved it.•
Connect to clients from UK and convince them to clear their payments as collections representative.• Ensured a healthy pipeline to meet monthly and annual targets.•