WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Hi! I am Anis! A zealous fresh graduate that is seeking opportunity to venture into various fields like engineering, chemical, and oil and gas. I would love to embark on a career journey with an organization that can help me in growing not only as an employee, but also as a human. I am well-versed in project and operations management and experienced in administrative duties, customer service and business intelligence. I am also a fast learner that are able to complete tasks with minimal supervision and eager to work in a team that embraces fresh perspectives and differences in opinions.
1. Provide administrative support to the largest distributor of Monin’s products in the East Coast region. 2. Process customers’ invoices through a standardized process by utilizing the SQL Accounting software, leading to an 85% reduction in errors. 3. Act as the first point of contact for customers and direct their orders and inquiries to 5 staff members. 4. Maintain, verify and balance cash drawers, including accurate and proper trial balancing of daily transactional sales which exceeds RM 5,000.00 5. Manage the inventory of the stocks at the store by establishing accurate stock counts, and notifying the upper management of product shortages that improves product availability by 90%.
1. Executed physical and digital marketing for SMO's book fair. 2. Moderated user content to ensure all engagements with the company's brand was appropriate and amplified company's message and mission. 3. Assisted and participated on all live events run on various social media services by creating template and plans of action ahead of time as well as obtaining timely approval. 4. Communicated regularly with target audience on social media platforms to help grow total followings to over 10% in 8 days. 5. Prepared and troubleshot the equipment and sound systems required for the book fair. 6. Managed event registration and provided assistance to ensure smooth flow of the event.
1. Received, cleaned and prepped big data from TM database using Microsoft Excel that improved processing speed of data by 75%. 2. Built data visualizations using Microsoft Power BI for KPIs that reduced manual reporting by 10 hours weekly. 3. Handled incoming calls from the customers regarding their general inquiries and complaints with confidentiality and professionalism while resolving 85% of issues without escalation. 4. Utilized Filmora and Canva to develop compelling interactive media that are used to share information and knowledge across different departments. 5. Maintained and updated the inventory system of the department using TM system databases like WilayahTRG and TM Force resulting in a 30% increase in efficiency. 6. Organized and compiled the user agreement documents and documented the employees' activities, SIM cards' information, and condition of devices used for more effective document storage and accessibility.
1. Delivered excellent customer experience to 50+ customers per day to maximize sales and profits of the store. 2. Organized stockroom and established a checklist that reduce duplicate inventory orders by 100%. 3. Documented the incoming stocks from various vendors by registering them into the system. 4. Maintained general cleanliness around the store.