Bengaluru, Karnataka, India
Partner Operations | Channel Programs | Alliances | GTM Execution | SaaS | Cloud 5+ years architecting and scaling partner operations, channel programs, and strategic alliance frameworks across global B2B SaaS and cloud ecosystems — with proven impact at Microsoft, NTT, and MongoDB. Measurable Outcomes: ▪ End-to-end partner program design — from onboarding frameworks and enablement playbooks to tiering, certification, and co-sell motion alignment ▪ Partner Operations/PRM infrastructure buildout and governance — Salesforce, partner portals, deal registration, data integrity, and pipeline attribution ▪ Cross-functional program management — aligning Sales, Marketing, Finance, and Product around a unified partner GTM motion ▪ Partner lifecycle optimization — recruitment, activation, performance measurement, and QBR cadence design at scale Core Expertise & Keywords: Partner Operations • Channel Programs • Strategic Alliances • Ecosystem GTM • Partner Program Design • PRM Platforms • Salesforce CRM • Revenue Operations • Co-Sell Motions • Partner Enablement • ISV/GSI/RSI Partnerships • Alliance Management • Program Governance • KPI Frameworks • SaaS • Cloud Ecosystem • B2B Tech • Hyperscaler Partnerships • Azure
Architect Redis's next-generation Partner Operations framework, embedding agentic AI workflows across deal registration, partner onboarding, and PRM case management to compress cycle times and eliminate manual triage. Deploy AI-driven automation layers atop the PRM (Channelscaler) stack to auto-route partner-sourced deals, flag entitlement conflicts, and surface real-time pipeline health — reducing partner-facing resolution SLAs. Engineer Voice of the Partner (VOP) infrastructure — structured feedback loops, advisory forums, and sentiment-tracking dashboards — feeding directly into GTM and product roadmap prioritization. Spearhead cross-functional operating cadences with Sales, Legal, Finance, and Enablement to convert ambiguous partner-ecosystem gaps into scalable, self-service workflows and governance models. Optimize Partner Tiering Frameworks and MDF allocation logic using automated eligibility scoring, improving fund utilization visibility for regional and global partner segments. Build KPI dashboards tracking partner health, activation velocity, and ecosystem ROI — establishing the single source of truth for leadership's partner-performance inspection cadence. Tools: Claude Enterprise, Claude Code, Google Antigravity, Google Gems, ChatGPT Enterprise, Glean, Salesforce Agent Force, Lucidcharts, LucidAI, Channelscaler, Hex, FlockJay, GSuite, Outreach, Apollo, Jira
Defined GTM strategy with top RSI/VAR partners, aligning co-sell motions and joint enablement plans to accelerate regional pipeline generation across India/APAC. Led migration strategy for 1,250+ customers impacted by the Atlas Device Sync sunset, personally driving 32 strategic account migrations in partnership with ISV partners Ditto and PowerSync — protecting retention and platform stickiness during a high-risk transition. Architected MongoDB's Workspan-based Deal Registration system across RSI, VAR, and AI/ML partners (Cohere, LangChain, Huggingface, LlamaIndex, Anyscale, Deepset), improving pipeline visibility and materially reducing channel conflict. Led PRM vendor evaluation (ChannelScaler, Salesforce, Impartner, Allbound, ZiftOne), assessing SFDC integration depth, deal registration workflows, and data integrity requirements to shape MongoDB's next-generation PRM strategy. Designed and operationalized the Atlas Incentive Program for India/APAC, building the MDF approval framework (XX M USD) and claims workflow across a multi-country, multi-tier partner base. Owned daily Partner Operations end-to-end — onboarding, MDF approvals, and deal registration routing — serving as primary escalation point for RSI, VAR, and ISV/AI partners. Streamlined partner onboarding, redesigning intake and activation workflows in partnership with Sales, Legal, and Partner Marketing to cut time-to-productivity for new partners. Translated partner data into GTM insights for leadership, building co-sell tracking and pipeline-hygiene reporting that improved forecast accuracy across India/APAC.
Directed regional Channel Operations across a multi-tier partner network, standardizing partner program structures to support rapid geographic scaling across India. Redesigned partner onboarding and enablement frameworks, reducing time-to-productivity for new channel partners and resellers. Built and maintained Partner Tiering and incentive structures, aligning program benefits with partner performance and revenue contribution. Established structured governance cadences with regional Sales and Business Operations leadership to track channel pipeline health and program compliance. Optimized deal registration and pipeline reporting processes, improving forecast accuracy across the regional partner ecosystem. Drove cross-functional alignment between Sales, Marketing, and Operations to scale traditional partner program frameworks with measurable program-adoption KPIs.
Managed high-velocity Channel Operations at enterprise scale, supporting Microsoft's partner ecosystem across program administration, deal support, and compliance workflows. Optimized partner program structures and incentive frameworks, improving consistency and transparency across a large, multi-segment partner base. Partnered cross-functionally with Sales, Finance, and Marketing to align channel execution with quarterly GTM priorities and revenue targets. Built standardized reporting cadences and KPI tracking mechanisms to give leadership real-time visibility into channel performance and program health. Streamlined partner escalation and support pathways, reducing resolution time and improving partner satisfaction at scale. Drove operational rigor across partner onboarding and program governance, ensuring high-fidelity execution across a fast-moving, high-volume channel environment.
Managed end-to-end customer program lifecycles, translating cross-functional business requirements into structured execution plans at enterprise scale. Built and tracked program-level execution metrics, ensuring on-time delivery across multiple concurrent customer success initiatives. Partnered with Sales, Support, and Product teams to design customer success frameworks that improved retention and satisfaction outcomes. Established governance cadences and stakeholder reporting rhythms to maintain program visibility across senior leadership. Drove process standardization across customer engagement workflows, improving consistency and scalability of program delivery. Developed KPI reporting structures to track program health, customer outcomes, and cross-functional execution quality.
During my internship at Microsoft, I focused on driving Business Continuity initiatives within the SMB space for the Modern Workplace. My role involved collaborating with various teams to enhance operational efficiency and support the company's strategic goals in the East and North regions. I actively engaged with stakeholders to identify challenges and develop effective solutions that align with business objectives.