United Kingdom
• Administrative support experience at Amazon EMA3, including daily office support, documentation, and record management • Strong office coordination skills, supporting internal teams through email communication, follow-ups, and task coordination • Hands-on experience using CRM and internal systems to maintain accurate records and track activities • Proficiency in MS Excel for preparing trackers, reports, and maintaining structured data • Clear and professional written communication, including drafting and handling business emails • Strong organisational skills and attention to detail, ensuring accuracy, compliance, and smooth day-to-day operations • Experience working in high-volume, structured environments such as Amazon.
• Led operational coordination as the primary escalation point between floor teams, management, and support functions. • Monitored SLA performance and operational dashboards to proactively identify risks and ensure service continuity. • Controlled workflow execution through structured follow-ups and task prioritization to prevent delivery delays. • Coordinated cross-functional teams to resolve incidents and maintain output quality, meeting productivity targets.
• Led quality audits and operational checks to identify process gaps and data inconsistencies. • Coordinated with stakeholders to implement corrective actions, enhancing reporting accuracy. • Analyzed recurring issues to support preventive measures, reducing performance leakage.
• Managed incident tracking and resolution workflows across internal systems and operational processes at Amazon Development Centre. • Maintained structured documentation and escalation reports to ensure timely issue resolution. • Contributed to process improvements aimed at enhancing execution accuracy and efficiency.
• Managed high-volume technical support cases while adhering to strict SLAs and KPIs. • Took ownership of issue resolution and escalations to enhance service quality. • Followed structured incident and support processes to ensure consistent delivery of customer satisfaction.