Cincinnati, Ohio, United States
Manage the Help Desk phone line, serving as the primary National Support Center team member to answer all incoming calls from franchisees and Performance Team’s group email addresses, addressing their needs and/or forwarding them to the appropriate team member Franchisee email administration, such as initial email setup, password resets, and other items Document and track incoming calls or emails sent for data collection in FranConnect Receive complaint calls from franchisee's clients and handle them appropriately, as directed Cultivate strong business relationships with franchisees, internal staff, relevant vendors, and other key stakeholders Support and communicate brand quality standards with franchisees Provide a high level of administrative support to the COO and Franchise Services Team Frequently and cohesively work with every member of the NSC to support successfully meeting the company’s goals and objectives Proactively stay organized while providing support to the team Assist with internal meeting preparations, invites, tracking attendance, and calendar management Send correspondence to franchisees Assist marketing with internal NSC and external franchisee email announcements Manage and update all franchisee insurance information as directed Coordination of the setup for internal meetings and training Perform action notice, such as a termination, new franchisee, transfer, territory amendment, waiver letters General office management Track meeting attendance Assist in our annual conference Schedule meetings and assist the COO with calendar management and expense reports Coordinate or arrange travel for the COO as directed Support performance team projects from inception to delivery Frequently use online webinar systems Properly document the progress and status of each franchisee they are working with within our CRM application (FranConnect) or through other reporting mediums Frequently use Microsoft Office applications and other general website portals
- Support in Real Estate Closings and communication - From Beginning of closing, when received Real Estate Contract is received, to communication with Buyers and Sellers and Lenders, throughout process to Closing Table, and to the end when documents and Funds are transferred. Also takes care of after-closing procedures as well, such as creating and mailing title insurance policies - Knowledge of Softpro Software (ProForm & ProTrust) -Multiline Telephone System -client support -Knowledge of basic computer software -Organizational skills -file management
Maintains and administers tracking of option deadlines and payments, deposits, due diligence deadlines, mortgage releases, deferred payments, price escalators, and other contractual obligations. Provides support for and assists purchase obligations between developers and homebuilders. Manages and maintains the contract administration application within databases. Facilitates the timely recording of legal documents. Provides accurate and timely support to the real estate team. Assists in land acquisition closings, legal due diligence, condominium document processing, HOA document processing, etc. Monitors the Legal Team email inbox, distributes inquiries and assignments to appropriate Legal Department personnel, and manages the Helpdesk tracking of same. Maintains and administers e-billing, matter management and contract management software solutions. Serves as primary contact for mail and package delivery and tracking (incoming and outgoing), maintains supplies for all Legal Department needs, assists with resolving issues, provides phone coverage and schedules Legal Department meetings.
- Support in Real Estate Closings and communication - From Beginning of closing, when received Real Estate Contract is received, to communication with Buyers and Sellers throughout process to Closing Table, and to the end when documents and Funds are transferred. Also takes care of after-closing procedures as well, such as contact First American Title/Ohio Bar Title Insurance to insure the title insurance is active. - Knowledge of Softpro Software (ProForm & ProTrust) -Multiline Telephone System -Reconciliation of account -client support -Knowledge of basic computer software -Lexis Nexis Time Matters / Billing Matters -Perfect Probate -Organizational skills -file management
• Executive Administrative Support Ad Hoc • Maintained meeting rooms & kitchen areas • Responsible for maintenance of Attorney and secretary contacts • Answered multi-line phone system & greeted clients • Supplied human resource reports & rosters