Vietnam
I lead product organizations that turn operational complexity into scalable, high-impact software systems. With a background in B2B SaaS and field service management, I specialize in building products, teams, and governance frameworks that operate effectively in complex, real-world environments — where workflows are fragmented, stakeholders are diverse, and execution quality matters. At Kegmil, I drive product strategy and execution for a multi-tenant FSM platform, working across: - Large-scale operational workflows (jobs, assets, workforce, reporting) - Enterprise integrations (SAP, ERP ecosystems) - Multi-country deployments across Southeast Asia - System governance, auditability, and delivery quality My focus is not just on building features — but on building systems that scale: - Structuring product architecture for long-term evolution - Designing governance models to ensure delivery consistency - Enabling teams to execute with clarity in high-complexity environments Recently, I have been focusing on how AI can be applied beyond experimentation — specifically: - Embedding AI into real operational workflows - Improving decision-making, not just automation - Bridging AI capability with business reality I am particularly interested in roles and collaborations where I can contribute to: - Product transformation at scale - AI-enabled operational systems - Complex B2B SaaS environments - Regional or global product leadership
Leading product strategy and execution for Kegmil, a B2B SaaS platform focused on field service management and operational systems. Responsible for shaping product direction, scaling delivery, and ensuring system integrity across complex, multi-tenant environments. Key areas of focus: Product Strategy & System Architecture * Defined and evolved product direction for a modular, microservices-based SaaS platform * Balanced short-term delivery with long-term architectural scalability * Structured product layers to support complex operational workflows (jobs, assets, workforce, reporting) Operational Complexity & Workflow Design * Designed and optimized end-to-end workflows for field operations, including job lifecycle, approvals, reporting, and integrations * Translated fragmented real-world processes into structured, scalable product systems Enterprise Integration & Multi-Country Deployment * Led product alignment for integrations with ERP systems (e.g., SAP ecosystems) * Supported deployments across multiple countries in Southeast Asia with varying operational requirements Governance & Delivery Excellence * Established structured product delivery frameworks with clear validation gates, auditability, and quality control * Reduced ambiguity in product execution by introducing system-level governance and decision frameworks AI & Future Product Direction * Exploring practical applications of AI in operational systems * Focus on embedding AI into workflows to improve decision quality and execution efficiency
Inspectorio is a platform with the mission of digitalizing quality inspection processes, helping the retailer, vendors, and factories have visibility in all of quality assurance activity. Data is also centralized for analytics, risk assessment, and prediction purpose. The organization can make the decision more manageable based on the information which we provide. • Build a SaaS platform (Inspectorio SaaS Platform) from scratch. • Conduct user research by using User Interview and Survey techniques to empathize and understand the users’ problems. • Generate insights from users’ feedback and user research results. • Collaborate with different teams (CS, Product team, Designers, and Development team) to ideate the possible solutions, analyze the pros and cons to compare and choose the best fit solution. • Validate solution with users by using mockups, prototypes, and/or presentation. • Manage features and product roadmap. • Manage the product backlog. • Oversee product development. • Capture the values of the implemented features. • Apply the Agile Scrum or Kanban methodologies flexibly • Work with cross geographical teams. Lead two teams for different components
• Research and learn the supply chain industrial processes and rules. • Work with the team to define features for the quality control product, which includes both web and mobile app, based on the process of the specific clients. • Run the pilot program in both web and mobile app to get feedback. • Work with in-house, outsource, and freelancer engineers at the same time. • Enhance the application continuously by learning from feedback.
• Manage the product backlogs. • Work closely with Product Owner to prioritize features and user stories. • Oversee the development, work closely with the team to adjust the requirements if needed. • Communicate the development status with the product owner and stakeholders. • Prepare demo scenarios and environment. • Manage the release notes.