Barranquilla, Atlántico, Colombia
Bilingual logistics and transportation professional with experience in Full Truck Load (FTL) operations, carrier sales, logistics coordination, track & trace, and customer support within the U.S. market. Experienced managing equipment including Dry Vans, Reefers, Flatbeds, Step Decks, Sprinter Vans, and Box Trucks, supporting domestic U.S. operations as well as cross-border freight movements between Canada and the United States. Strong background in carrier sourcing, onboarding, rate negotiation, capacity management, load coverage, shipment tracking, and operational support. Proven ability to manage high-volume operations, resolve over-the-road (OTR) issues, and ensure operational efficiency while maintaining service quality. Previous experience in sales, customer service, and team support roles, with progression into leadership responsibilities including onboarding and training new team members. Currently pursuing a degree in International Business, with strong communication skills, adaptability, and a results-oriented mindset in fast-paced environments.
As a Mid-Level Carrier Sales Representative at ShipNova, I source and secure transportation capacity across a wide range of equipment types, including FTL, box trucks, hotshots, flatbeds, step decks, dry vans, reefers, and sprinter vans. I negotiate rates with carriers, build and maintain strong carrier relationships and resolve operational challenges to ensure on-time service. I work closely with operations and sales teams to provide efficient freight coverage while maximizing profitability and maintaining high service standards.
Build strong relationships with carriers and customers in the United States, negotiate rates and secure capacity, onboard strategic carrier partners, and obtain competitive pricing and volume commitments. Perform track and trace to monitor shipments, ensure on-time pickup and delivery, and provide real-time updates to customers. Resolve operational issues, coordinate with dispatch and internal teams, and maintain accurate load documentation while ensuring high service standards.
Sales of electricity and gas services to commercial clients across the United States. Assessed client energy consumption needs, presented tailored energy solutions, and successfully closed contracts. Maintained knowledge of market rates and regulatory requirements while leveraging strong negotiation, sales, and customer service skills to drive results and build client relationships.
Managed the company’s online presence by maintaining and updating the website and social media platforms. Monitored and responded to customer inquiries and comments across multiple online channels, delivering excellent customer service while enhancing customer satisfaction and brand loyalty.