Seattle, Washington, United States
I'm a hands-on operations leader who enjoys building the systems and workflows that keep businesses running smoothly as they grow. Most of my experience has been in lean, fast-moving ecommerce environments where things need to work in day-to-day operations, not just look good in a strategy deck. I work across systems integrations, ecommerce infrastructure, marketplaces, EDI, ERP, and 3PL environments. Much of my work has focused on connecting platforms end-to-end, reducing manual work, improving inventory visibility, and helping teams scale without adding unnecessary complexity. My experience spans planning, implementation, go-live coordination, process improvement, AI-assisted workflow optimization, and ongoing operational improvement. I enjoy identifying friction points and building processes that make work easier, clearer, and more reliable for the people using the systems every day. A few highlights: • Scaled operations to support 3× order growth without increasing headcount while maintaining same-day fulfillment • Implemented and supported 7+ marketplace integrations including Amazon Seller Central, Amazon Vendor Central, Walmart, Nordstrom, Best Buy, TikTok Shop, and Chewy • Built automated operational workflows across Shopify, marketplaces, EDI, ERP, and 3PL systems to improve accuracy, inventory visibility, and reduce manual processes • Reduced fulfillment and operational costs through workflow optimization, shipping strategy improvements, and vendor negotiations • Supported Amazon Brand Registry, Transparency, RFID, and operational readiness initiatives for product launches I've worked closely with Finance, Marketing, Customer Experience, warehouse teams, developers, vendors, and external partners to translate business needs into practical solutions that teams will actually adopt and use long term. Earlier in my career, I worked in customer-facing operations, title and escrow, procurement, and call center leadership. That experience shaped how I approach systems and process improvement today. I tend to build with the end user in mind and focus on creating workflows that support both the business and the people doing the work every day. Open to opportunities focused on ecommerce operations, marketplace operations, systems integration, workflow automation, operational infrastructure, and cross-functional execution.
Providing consulting support around ecommerce operations, systems integrations, workflow automation, and process improvement initiatives. Advising clients on operational workflows, platform coordination, fulfillment processes, and scalable systems that reduce manual work and improve day-to-day execution. Drawing on 15 years of hands-on experience building and scaling ecommerce operations across Shopify, EDI, ERP, marketplace, and 3PL environments. For a complimentary workflow review, visit Fritz Operational Solutions or complete the Operational Workflow Review questionnaire at fritz-workflow-review.lovable.app.
Hands-on operations leader in a lean team environment, owning the systems and workflows that kept ecommerce operations running and scaling. I focused on connecting systems, improving operational visibility, reducing manual work, and supporting both customer experience and business growth. I worked across Shopify, EDI, ERP, marketplaces, and 3PL environments to support operational scaling, fulfillment workflows, systems integrations, and marketplace expansion. • Led implementation of 7+ marketplace integrations including Amazon Seller Central, Amazon Vendor Central, Walmart, Nordstrom, Best Buy, TikTok Shop, and Chewy, contributing to 12% revenue growth through marketplace expansion and optimization • Designed and built automated ecommerce infrastructure across CommerceHub, Rithum, Mirakl Connect, Marketplace Connect, Shopify, TrueCommerce, QuickBooks Enterprise, and 3PL systems • Led Shopify ecommerce and 3PL fulfillment go-live initiatives, coordinating system setup, integrations, testing, and cross-functional readiness • Scaled operations to support 3× order growth without increasing headcount while maintaining same-day fulfillment • Built automated workflows for order routing, shipment tracking, and inventory synchronization to improve visibility and reduce manual processes • Translated business requirements into implementation plans, aligning timelines, dependencies, and workflows • Built KPI dashboards and reporting to support decision-making and continuous improvement • Partnered with overseas manufacturing vendors on inventory forecasting, packaging review, Amazon Transparency and RFID programs, and launch readiness • Reduced cost-to-serve through shipping optimization, packaging improvements, and carrier renegotiations • Reduced return volume and 3PL handling costs through data-driven policy improvements
• Managed wholesale partner relationships and vendor onboarding across multi-channel distribution • Negotiated promotional agreements and pricing structures • Oversaw drop-ship order processing, returns, A/R reconciliation, and banking coordination • Developed internal product data systems and maintained marketplace content assets • Implemented inventory management improvements in partnership with warehouse operations
• Conducted refinance and purchase signings • Cleared title issues on REO and Fannie Mae properties • Coordinated funding authorization, recording, and disbursement
• Conducted refinance and purchase signings • Cleared title issues on REO and Fannie Mae properties • Coordinated funding authorization, recording, and disbursement
• Conducted refinance and purchase signings, including HUD closings • Cleared title issues on REO and Fannie Mae properties • Coordinated funding authorization, recording, and disbursement