Crispiano, Apulia, Italy
Managed customer relationships End-to-end communication management with international guests. First contact to post-stay loyalty care. Excellent customer service delivered in English. Utilized OTA platforms Planning and coordination of daily operational activities. Logistics and supply chain management optimization. Use of Technology Resolved operational emergencies Business messaging systems utilization for operations. Booking calendar and tariff optimization management. Achieved excellent guest reviews through proactive problem-solving and immediate issue resolution. Managed regulatory compliance High guest satisfaction standards maintained consistently. Excellent reviews driven by proactive problem-solving. Bureaucracy & Compliance Coordinated daily operations Coordinated daily operational activities to ensure smooth workflow and guest satisfaction. Tourist tax administration and reporting. Sales & Customer Support Managed direct sales customer service Customer service management for direct sales. Managed customer service for direct sales, enhancing customer engagement and satisfaction. Coordination of external collaborators and maintenance staff. Local supplier management to ensure operational efficiency.
Greeted and assisted guests, ensuring a welcoming environment. Processed guest check-ins and check-outs efficiently, enhancing customer experience. Managed appointment scheduling and maintained organized front desk operations. Answered phone calls and directed inquiries to appropriate staff members.
Organized and archived critical commercial data, facilitating efficient retrieval to support import/export operations between Italy and Bulgaria. Conducted targeted market research to identify and qualify potential clients, enhancing outreach strategies for new business opportunities. Outreached and established initial contact with target companies, fostering potential international trade relationships.