Metro Manila, National Capital Region, Philippines
A graduate of Bachelors of Arts, Major in Economics. More than 3 years experience working in BPO Industry as Customer Service Representative, Sales agent, Reservation , Call facilitator and a transcriber. 6 months experience working in RPO industry as a Senior Recruiter.
• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews • Sets up interviews between candidates and hiring managers • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions
Reservation, Call facilitator, Call placement (Verizon )– October 2014-December 2015 Received incoming calls from the United States and UK Assisted callers in all reserving a conference. Hosting conferences over the phone and placing participants to their conferences. Job description shifting schedule graveyard yard shift for US and morning shift for EMEA 8 hours a day and 5 days a week.
Received incoming calls from the United States Resolving issues for undelivered flowers and quality issue. Placing orders, selling flowers and up selling new arrangements. Job description graveyard shift 8 hours a day and 5 days a week
Received incoming calls from the United States Resolving concerns for wrong delivery and billing concerns. Placing orders, selling books and up selling new cook books. Job description graveyard shift 8 hours a day and 5 days a week