Bogota, D.C., Capital District, Colombia
Bilingual administrative professional with experience in immigration case support, document preparation, and remote collaboration. Skilled in managing digital records, CRM systems, and structured documentation processes. Strong attention to detail, organized workflow management, and written communication skills. Seeking a stable remote role focused on documentation, data processing, and administrative support.
*Managed client communications and order coordination in a fully independent business environment. *Maintained structured financial and inventory tracking systems using Google Sheets. *Organized scheduling, logistics, and vendor coordination. *Developed digital materials and maintained organized documentation processes. *Operated in a remote, self-managed workflow with full responsibility for administrative operations.
* Document Preparation: Assist in the preparation and filing of immigration forms and petitions. Draft legal documents, affidavits, cover letters, and declarations. * Case Management: Organize client´s files, track deadlines application statuses and coordinate collection of documents. * Client communication: Serve as contact of point between attorney and client. * Translation and interpreation * Administrative Duties: Schedule appointments, manage and track expenses related to the cases.
Principal functions I performed during this role were: * Order Coordination: Coordinate with carriers, warehouses, and other logistics partners to ensure timely delivery. * Shipment Tracking and Reporting: Monitor and track shipments from pickup to delivery. * Data Entry and Documentation: Ensure that all shipment paperwork, such as bills of lading, is properly completed and filed.
Principal functions I performed during this role were: * Team Supervision and Management: Lead, mentor, and motivate a team of customer service agents to achieve performance goals. * Training and Continuous Developement: Identify areas of improvement to provide proper coaching. Continuously working on customer service skills. * Reporting and Analysis: Prepare reports for management on team performance, customer satisfaction, and operational challenges. * Customer Relationship Management: With the purpose of guiding team members through difficult customer interactions, providing support and advice
As a customer service representative, I developed multiple skills such as: - Communication - Empathy - Problem Solving - Adaptability - Conflcit Resolution - Emotional Intelligence - Multitasking Overall, the position cultivated in me a customer-centric mindset and teamwork, which helped me to prepare for various career paths with great tools to build positive relationships and deliver excellent service.