Lausanne Metropolitan Area
Experienced Front Office and Client Service Manager with a proven track record of achieving top-ranking guest satisfaction. Skilled in leadership, problem-solving, and building strong client relationships. Proven ability in sales, promotion, and customer loyalty building. Fluent in multiple languages, excelling in diverse and fast-paced environments with professionalism. Currently self-employed as a yoga teacher offering dynamic and challenging Power Vinyasa yoga classes in La Côte region.
- Started a family and relocated internationally from Canada to Switzerland. - Recommenced French studies and obtained a DELFB2 certificate. - Led and developed e-commerce section of ex-partner's business. - Completed intensive yoga and Pilates training and working as an independent yoga and Pilates instructor providing personalized group and private classes in the La Côte region.
- Led a team of four to send over 800 youth participants on international service trips. - Prepared and managed participants and guardians before, during and after trips to ensure a safe and memorable experience. - Oversaw accrued payments and achieved KPIs including team satisfaction and engagement, guest satisfaction, participant retention. - Planned and executed 300+ in-person informational events to drive conversion.
Relocated internationally from Hong Kong to Miami, where I studied Spanish to an intermediate level, then relocated from Miami to Toronto.
- Managed and taught 2 classes of 28 children between ages 2-3. - Built relationships with students and parents alike to ensure the best and most personalized learning experience. - Developed lesson plan in accordance with curriculum. - Maintained profile on children to track and report progress to parents on regular basis.