Dallas-Fort Worth Metroplex
An analytical, problem-solving, and change-oriented program manager with broad global and domestic experience in human resources, policies and procedures, implementations, project management, strategic planning, training and mentoring, process improvement, client/vendor relations, contracts and negotiations, and cost/budget analysis. Demonstrates abilities that include benchmarking, client services, immigration, compensation and benefits, and payroll/document management. A forward-thinking, adaptable, and proven leader who enables a company to develop/maximize talent potential, align initiatives/ideals, and surpass objectives/expectations.
Administered and interpreted policies and regulations, working closely with team members and suppliers on various questions and issues. Troubleshoot and assist with the resolution of situations involving team members assignments or relocations. Provided direction and assistance to HR and business leaders to develop assignment packages that are based on, and in accordance with, Toyota assignment policies. Collaborated with third-party suppliers on the administration of team member assignments and relocations on a regular basis. Established strong relationships with third-party suppliers and provide direction, as needed. Assessed and documented unique and/or exceptional requests to policy. Collaborated with Head of Talent Mobility on managing exception requests and inquiries. Developed strong relationships with HR and business leaders on streamlining assignment initiations. Participated and lead talent mobility workshops. Assisted the Head of Talent Mobility with budgeting, invoicing and other financial activities. Analyzed complex mobility situations and identified appropriate solutions to support continuous compliance for Toyota and drive team member experience. Applied standard mobility policies, processes, and procedures to maintain compliance.
Implementation Manager, October 2019-Current Leads client working sessions and presents prototyping alternatives and solutions. Collaborates with Project Managers to set weekly working session agendas. Provides training and training materials, in collaboration with trainers. Mentors and coaches Business Analyst on industry practices. Develops strong relationships with the client to find solutions on streamlining their business processes by using our global mobility software. Participate and lead external client training sessions such as webinars, user conferences and client specific training sessions. Collaborates with the Business Analysts to document system requirements. Establishes and provides direction for the configuration and building of system components. Partners with the Sales & Marketing team as needed to assist with sales efforts, such as RFP’s and system demonstrations. Client Solutions Manager, 2018-2019 Managed a portfolio of client accounts and work with team members to deliver high quality support and solutions engineering. Collaborated on client implementations, special projects and upper management in sharing knowledge of key industry and client initiatives. Participated in decisions surrounding the direction of Equus products and services. Developed strong relationships with the project team to find solutions to the client’s business challenges. Partnered with client in delivery of their strategic visions for mobility teams. Managed administrative details of client relationship that includes licensing, billing and release management. Lead client working sessions to resolve issues, drive results and explore new opportunities for adoption. Mentored client solutions business analysts.
Functioned as the subject matter expert on relocation policies, practices and processes. Managed and oversaw relationships with various suppliers, such as the relocation management company, household goods move management, and international tax supporting the global mobility program. Streamlined processes and efficiencies within global mobility to ensure cost-effectiveness. Analyzed internal/external conditions and made recommendations to influence leadership. Partnered with human resources leaders globally, to ensure a positive employee and business experience. Provided on-going consultation, communication and issue escalation and resolution. Engaged with internal partners including but not limited to HR leaders, HR Business Partners, Talent Acquisition, Tax, Finance Immigration and Benefits as needed to coordinate relocations/assignments, ensuring compliance and optimal experience for all stakeholders. Collaborated with global mobility suppliers to develop overall performance standards. Assisted in automating global initiation processes and worked with provider throughout implementation. Worked closely with immigration team and provider to ensure visa compliance for global assignments. Centralized global mobility process internally to ensure global and program consistency. Reimplemented policies and processes for rotation program, ensuring execution. Benchmarked and transformed relocation policies, ensuring alignment with market. • Saved company money through new benefit program offerings. • Implemented new relocation management company. • Centralized global mobility function to improve efficiency and consistency of relocation program. • Designed a formal exception process which help to reduce global mobility program costs.
Client Services Manager, 2008-2012 Functioned as primary point of contact for client business units, human resources, payroll, tax, and senior management regarding relocation policies. Ensured understanding and adherence to policies, conflict resolution, vendor management, and year-end benchmarking. Supervised daily functions, including client relationships, generation/review of cost estimates, review of semimonthly/monthly payroll, and policy exception record approvals and upkeeping. Utilized team-building skills and communications, navigating internal/external employees through corporate policies and procedures. Reviewed and consulted with clients on global mobility policies and provided advice to create cost-effective policies. Partnered with client global mobility contact, developing overall performance standards. Prepared total compensation package and counseled employees. Directed end-to-end global mobility life cycle for client. Mentored consultants on engagement team in regard to client processes. - Developed and maintained client contracts, departmental policies/processes, and operational management of daily functions of global client support team, supporting employee population of 250 annually. - Streamlined and automated quarterly accrual reporting process for client to increase efficiency. Senior Assignment Consultant, 2007-2008 Mentored consultants on engagement team for client processes. Reviewed and provided feedback on business practices to client concerning expatriate packages. Managed overall process of international assignment from inception to completion. Consulted with client employees regarding expatriate policy, immigration, and relocation benefits. Prepared total compensation package for international assignees. Led international transfers and payroll. - Served as team lead and trainer for incoming consultants. - Redesigned and condensed client activity report to improve communications for finance and human resources.