Upper Marlboro, Maryland, United States
AREAS OF EXPERTISE ● High energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer, and trainer and effective in providing exceptional customer service. ● Responsible for the overall performance of the Guest Satisfaction and assists with the Brand Quality Assurance. ● Responsible for maintaining compliance and up to date on new initiatives for the brand and company. ● Responsible for maintaining the highest level of ethical leadership/ support to lead brand hotel properties to achieve its business goals. ● Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner. ● Strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. ● Keen understanding of interacting professionally keeping the company’s interest in check. ● Conversant with employing operations directed at positive guest experience and satisfaction. PERSONAL ● Consistently striving for continuous improvement while ensuring a high level of professionalism. ● Can work collaboratively and communicate effectively with team members at all levels. ● Possessing an enthusiastic management style that keeps all staff engaged. ● Logical, passionate, and determined when approaching problems.
VISION, GOAL & PURPOSE The name and ideas for this bed & breakfast are to help educate our special guests how to eat to live. People are into looking good through exercising & eating right. But are they? We currently live in a world now where everything is available in minutes; instant gratification. My unique Garden of Paradise B&B will set itself apart from other traditional bed and breakfast facilities by featuring living spaces that provide our guests an Eco friendly, “go green” environment that is clean, PURE (allergy friendly, improved air quality) and preparing organic or all natural food, products and spa services. FOR A CAUSE OF LIVING HEALTHY NATURALLY All Natural Nutritional Support for Cancer, Diabetes, High Blood Pressure, Thyroids, Alzheimer, Weight Loss and much more….Keeping a good nutritional state can help people feel and look better and can help them maintain the physical strength to optimize day-to-day life. Because, in the end, this battle is fought day-to-day, and the best assistance the patient can provide is good nutrition and a positive attitude. There is a Hippocratic principle that states: "Let your medicine be your food and your food be your medicine." In other words, eating right and taking all natural herbal supplements will keep your body in good condition. Patients find it even more important to eat right -during treatment; their dietary intake can literally become a matter of life and death. MISSION The mission of the Garden of Paradise Bed & Breakfast is to become the best choice for temporary lodging by expanding our exposure via the internet (with multiple networks and links), and introducing the B&B to areas that have not yet discovered this year-round paradise. We plan to be more than a great bed and breakfast. We plan to create an environment of pampered luxury, spirituality, self-healing, natural nutritional support that surpasses the standard fare for The Garden of Paradise Bed & Breakfast.
THE CATALYST FOR SUCCESS Self-motivated professional, with over 20 years’ experience in the hospitality industry, in managerial/ customer relations, and account management experience. I have a positive approach and the ability to lead, support and motivate others while delivering effective business results. I take great pride on the ability to maintain the highest standards of hotel service; deliver extraordinary levels of guest service satisfaction and provide creative solutions. Looking for an exciting managerial opportunity within an establishment that is committed to personal and career development Management Skills: • Having the ability to independently assess needs. • Maintains high standards of ethical behavior, and professionalism; able to maintain objectivity and confidentiality with highly sensitive information. • Strong written and verbal communication skills with the ability to discuss technical issues clearly and concisely. • Ability to foster collaborative relationships throughout the organization. • Ability to manage and appropriately prioritize multiple, complex priorities, often with demanding time frames. • Ability to multi-task with consistent and timely follow-through. Customer Service | Interpersonal Skills: • Effectively interviewing participants, utilizing interviewing and counseling techniques to solicit information from participants. • Being adaptable and flexible while maintaining a focus on the quality of care and services • Listening effectively and presenting ideas and complex materials concisely, clearly, and logically • Maintaining confidentiality of all information and documents that are considered personal and sensitive in nature. • Maintaining a professional demeanor • Resolving conflicts, confrontations, or disagreements in a constructive manner to minimize negative program impact..