Singapore
Operations and business management professional with 15+ years of experience in the Banking and Financial Services industry; specialising in operational excellence, workforce effectiveness, and enterprise-wide stakeholder enablement. Proven ability to optimise processes for greater efficiency, strengthen governance over the function, and improve performance visibility across complex financial environments. Skilled in driving data-led scorecard management, change management and transformation delivery that elevate operational performance. Recognised for building trusted partnerships and enabling sustainable business performance through pragmatic and people-focused solutions.
Spearheaded governance, procurement and vendor management for DBS Digital Bank’s initiatives, ensuring seamless coordination across agile teams. Enhanced project efficiency by streamlining risk, issue, and action tracking processes, driving timely delivery of key program milestones.
Played a key role in delivering Singapore’s national FAST payment system programme involving 14 banks, managed testing, change control and vendor coordination to ensure seamless industry-wide implementation.
Optimised vendor onboarding and resource allocation, achieving project delivery with zero disruption and contributing to operational efficiency improvements.
Supported end-to-end rollout of policyholder communication initiatives, achieving flawless execution with zero customer complaints. Strengthened project governance by managing UAT testing, system upgrades, and cross functional coordination across business teams.