Greater London, England, United Kingdom
Professional IT Manager in Sales, Recruitment and Training environments. Detail and results-oriented individual with excellent technical acumen, critical thinking, time management, and organisational skills. Experienced IT project manager who communicates well with clients, co-workers, and supervisors alike who is interested in getting results and ensuring a great customer experience for each client.
IT Management - Ensuring the smooth running of local IT infrastructure for all sites. - Managing and training our apprentice to handle first line support whilst acting as an escalation point. Focusing on IT policy development and improvement from Powershell scripting to Office 365 management. - Managing the local ticket system to ensure my apprentice and I meet set SLA targets, and follow due process for response and client feedback. - Overseeing maintenance and workstation projects IT Technician - Server physical maintenance. - Server OS administration tasks include organizing ADDS OU structure; managing user and computer objects; organizing and maintaining site-wide shared folders; checking these shared folders with the cloud backup system; Exchange email tracking; Group Policy implementation; Shares and NTFS permission modifications. - ADDS and Exchange management through GUI and Powershell CMDLet tools including script creation and implementation. - VMWare console administration for virtual server management IT Trainer role - Training cohorts for either one or two weeks per month cycle. - This has involved A PLus, Windows 10 and Server 2016 courses encompassing both class and online training.
ICT role: - Researching and organising for a complete overhaul for the school's infrastructure and hardware. - ICT curriculum and resource management. Class Teacher role: - Planning, resourcing for, teaching and assessing for class students. - Directed and planned management for class Teaching Assistants, Learning Support Assistants and teacher placement students. - Team planning and analysis of results to improve student progression and targets. - Customer relations and service skills required for frequent face-to-face, email and telephone communications with parents, governors and external children's support agencies.
- Problem solving and analytical skills were essential to quality control the digital mapping work from 5 team members: from interpreting plans to identifying and correcting mistakes. - Mentoring and providing training to team members on using the GIS application Smallworld to digitize electrical network engineer designs. This included the creation of basic training manuals. - Being part of team planning to organize work-flow distribution and to achieve targets. - Researching and reporting on how to improve the efficiency of work procedures and data-handling methods.