Hollywood, Florida, United States
Results-driven Junior Business Analyst / Care coordinator with over nine years of experience, consistently exceeding expectations through a commitment to ethical practices and superior performance. Adept at fostering positive relationships and driving business retention through exceptional communication skills and a proactive approach. Proficient in preparing detailed financial reports, conducting thorough accounts analysis and reconciliation, and utilizing advanced data analysis techniques to inform strategic decision-making. Possessing a Bachelor's degree in Economics, eager to leverage my extensive experience and education to immediately contribute value to an organization in a dynamic and challenging role.
Used company software and databases to maintain records of services performed and patient conditions. Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions. Provide patients or caregivers with assistance in locating health care resources. Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients. Educate patients about self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances. Maintain complete and detailed records of patients' health care plans and prognoses. Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations. Read current literature, talk with colleagues, and participate in professional organizations or conferences to keep abreast of developments in healthcare industry. Built strong relationships with clients to deliver emotional support and companionship.
Collaborated with cross-functional teams to optimize workflows and drive process improvements. Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets. Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives. Supported project managers in achieving project goals through timely and accurate data insights. Streamlined reporting methods by automating data collection and analysis procedures. Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients. Analyzed financial records to verify accuracy on 30 tax returns on a daily basis. Increased client satisfaction by providing accurate and timely tax preparation services. Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally. Maintained compliance by adhering to current tax laws and regulations. Prepared tax returns for clients in various industries according to government regulations and requirements.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Disbursed cash and checks accurately while maintaining security of cash drawers. Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed. Processed customer transactions promptly, minimizing wait times. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates. Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers. Answered telephone inquiries on checking and savings accounts, loans, and lines of credit. Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services. Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.