Plano, Texas, United States
Senior Project Manager with extensive experiences managing network deployment of Mobile Phone Network (UMTS, CDMA, WiFi, WiMax, and LTE) including RF, RAN, Core, NFV, Microwave, and IT infrastructure projects. Hands-on experience during pre-sale stage working and coordinating cross-functional team to provide overall solutions on customer’s requirements (RFP/RFQ), vendor’s selection / bidding, price negotiation, managing site construction, zoning, leasing, installation, commissioning, integrating, and operating multi-vendors Wireless Networks. Strong interpersonal and communication skillset associated with detail presentational experience and ability to focus on deliverables along with P&L responsibilities. Continuous successful history and track records from direct reports and customers. Specialties: Project/Program Management Service Delivery Operations Management Process & Procedure Documentation Network Equipment Build-Outs IT Network Divestiture Planning / Execution IT Network MSP Planning & Transition
• Managing the ITSM/SR/Operational Readiness of the LAN/WLAN/Voice/DDI project within Network Transformation Program (OPTIMUS) • The Program went through Agile Methodology phases: Product Backlog, Sprint Planning, Sprint Backlog, Sprint Execution, Daily Scrum, Spring Review, and Sprint Retrospective • Program Increment (PI) / Iteration Planning - SMART team PI objectives • Tracking progress via Confluence and JIRA tool • The purpose of this project is to manage the transition planning of the existing LAN/WLAN/Voice/DDI devices, Operational Readiness, and Handover to the Managed Service Provider (MSP) • The overall project splits into 4 different areas: • Information Technology Service Management (ITSM), Service Readiness (SR), Network Operation Automation (NOA), and Disaster Recovery (DR). • Scope of ITSM: • Integrate ITIL Processes Supporting ServiceNow Instance • Service Level Management and Reporting Deployment • Establish Integration enhancements (e-Bonds / Data integrations) between ITSM Solutions • Collaborate to re-align ITIL processes and define touchpoints between ITSM solutions. • Scope of SR: • Implement Financial business model changes per contract: • Process & Procedures Manual (PPM or MPM) • Implement contractual reports to reflect updated/new services per contract • Implement contractual SLA.KPIs to reflect updated/new services per contract • Availability of Self-Service Financial Portal • Scope of Operational Readiness / Handover to MSP: • Align with MSP’s account team to ensure that the team is ready to accept the handover of the LAN/WLAN/Voice/DDI transition and be able to effectively support the business units
• Managed the Network Segmentation project within Network Transformation PROGRAM (OPTIMUS) • The Program went through Agile Methodology phases: Product Backlog, Sprint Planning, Sprint Backlog, Sprint Execution, Daily Scrum, Spring Review, and Sprint Retrospective • Program Increment (PI) / Iteration Planning - SMART team PI objectives • Tracking progress via Confluence and JIRA tool • The purpose of this project is to manage the segmentation of the RTX network with the complexity within an environment and to limit the risk of failure that will help with the exposure of information, the risk of access, contractual compliance, and the ability to limit damage. • Requirements: • Logical or physical separation of networks in the WAN/MAN • Integration of LAN/Datacenter/Cloud to WAN edge segments • Migration of heritage Business Unit’s exiting segments to Network Transformation segments • Project Phases Approach: • Phase 1 – lab testing • Provide details to the lab team to build the segments in the lab • Phase 2 – 65 site transition • Define the new segments in the existing Collins hubs for the site transitions and reachback to heritage Networks. • Support new Datacenter private cloud segmentation design • Phase 3 – Site Transformations • Define new underlay segments for the encryption overlay • New BU segments defined for Transformation of sites to the new Encryption overlay networks. • Support deployment • Integration of site LAN segments to WAN segments • Integration of Datacenter segments to WAN segments • Integration of Cloud segments to WAN segments • Phase 4 – New Segments • Gray Zone layout and design • International segments • Integration of Outside Continental US (OCONUS) to Continental US (CONUS)
• Managing the BUSINESS PARTNER CONNECTIVITY (EXTRANET) migration project within OAK Separation Program • The purpose of this project is to move business partner [Extranet] connections from RTX legacy hubs. New business partner access will be established in the SpinCo Data Centers, while existing business partner access will be migrated from UTC Hubs to SpinCo respectively, on a connection-by-connection basis. This effort requires supplier participation and run through the length of the TSA (transitional service agreement). • The project went through the standard project phases: Planning, Design, Build, Testing, Knowledge Transfer, Go-Live Prep, Cutover, Production/Go-Live, and Closure • Project Scope: • Identify and inventory all Extranet connections • Classify complexity of migrations for each identified extranet connections (High/Medium/Low) to ensure appropriate visibility and resources are assigned for subsequent migrations. • Migrate dedicated SpinCo extranet connections of the above four classes from RemainCo network hubs to the appropriate new target network hubs for SpinCo in that region. • Clone shared RemainCo extranet connections of the above four classes from RemainCo network hubs to the appropriate new target network hubs for SpinCo in that region. • Project Deliverables: • Collection of existing Extranet inventory • List detailing the complexity and/or risk of endpoint migration(s) • List of application owners with Extranet connections • List of third-party owners, and technical support teams of Extranet connections • Transition documentation to new SpinCo owners • Extranet documentation drawings updates • Migration/Cloning
• Managed a program that consists of 70+ customer profiles such as Viaero Wireless, Pine Cellular, United Wireless, Casair, Speednet, Country Wireless, Leaco, PTCI, Qualcomm, Cambio, Ezinet, Union Wireless, Triangle, Cleartalk, etc. and simultaneously led the deployment of such customers for new network roll-out / expansion & SWAP projects • Managed cross-functional team on program P/L, resource requirements, communication, reporting, deliverables, and escalation. • Stay updated on all laws and regulations and make certain that all company operations are within the scope of those laws • Established an overall annual program budget and then monitor each program to make sure the budget is not exceeded. • Developed comprehensive progress reports on all active programs to be submitted to the executive staff each month. • Established monthly steering committee with each of the customers for feedback on improvements, follow-ups, and continuous dialog.
• Delivered Cricket CDMA / LTE overlay project (Chicago and South Texas) -1000+ sites • Delivered Clearwire LTE project - 800+ sites • Managed NE Wireless Turnkey Project - 200+ sites • Collaborating with stakeholders to establish project designs, scope, deliverables and timelines. • Developing and maintaining detailed schedules for each project and actively managing the scheduled tasks with outside vendors including major milestones, action items, long lead purchases, and any other commitments that would impact the project schedule. • Analyzing implications of changes from the original schedule and taking required corrective actions to ensure the project stays on track. • Providing regular project status reports to management and the project team. • Coordinating and overseeing the issuance of RFQs and the evaluation of responses, based on purchasing requirements, and providing detailed analysis and recommendations for the best candidates. • Experience managing projects and process/program management experience. • Experience with budget tracking, cost estimation, and cost accounting of capital plans. • Manage the execution of the project from post-sales through requirements analysis, design, implementation, verification, go-live as well as the release to maintenance and support. • Owner of the delivery of the entire Customer contract execution scope – products and services. • Responsible for the overall success of planning and implementing a project as per contract defined by Statement of Work and Customer Requirement Documents and as per internal QMS standards. • Assigned as the primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process. • Supervise the work of internal resources, vendors and customer personnel to achieve project commitments through lab and production deployments.
• Delivered Cricket NW CDMA project (Spokane, Boise, and Reno) - 200+ sites • Delivered Cox CDMA project (OKC, Rhode Island, and Atlanta) - 400+ sites • Lead and direct technical and administrative project team • Execute and monitor project activities • Manage changes to scope, cost, and schedule of project work • Coordinate priorities and resources • Prepare and update project plans and status report • Provide updates on customer and corporate issues • Participate in scheduled operational meetings (dashboard review) • Coordinate cross-functional meetings of personnel related to the project • Report status, develop project-related documentation and implement lessons learned • Participate in project performance review meetings and discussions
• GPS Acting Manager/Team Lead of a BSC GPS team that fully support the Nortel CDMA family of product (Access) of Software and Hardware to improve the overall Nortel supporting team for customer base such as Verizon, Sprint, Bell Mobility, etc. • Issues that have been resolved at Nortel Technical Center ranges from Nortel BSC Call Processing problems (Voice/Data), Degradation of Overall System Performance, Network Configurations, System Provisioning, Tools, etc. • Technical Lead of transitioning of the GPS roles to China supporting team, influencing a better mode of operation among GPS cross-functional team, influencing managers on developing inter-personal skill, and work on building cross region TAS/GPS team • Transfer CDMA BSC S/W and H/W knowledge base to China GPS team • Strengthen the GPS team by helping the team to develop GPS role mindset, influencing the team on improvement of interpersonal skill, communication/people skill, and the importance of planning skill • Cross-Functional role as a “go to person” for lab equipment assessment, quality process (TL9000), and interface to North America counterparts • Supporting regional and customer on engineering issues of CDMA infrastructure (IS-95, IS-2000, IS-856), particularly related to capacity/performance analysis, network design, 1x BSC Software • Work with Regional Engineering teams, Designers, Product Lead Management (PLM), Account teams, and other engineering groups to analyze field data for any design algorithms issues • BSC GPS team that fully support the Nortel CDMA family of product (Access) of Software and Hardware to improve the overall Nortel supporting team for customer base such as Verizon, Sprint, Bell Mobility, etc. • Issues that have been resolved at multiple customer sites are Nortel BSC Call Processing problems (Voice/Data), Degradation of Overall System Performance, Network Configurations, System Provisioning, Tools, etc.
• Design, implementation, and testing of Mobility functionalities that included Soft Handoff Algorithm, Softer Handoff Algorithm, and Hard Handoff Algorithm for Nortel CDMA1x BSC (CDMA2000 1xRTT) • Enhances the implementation of Call Processing for Nortel CDMA 1x BSC (CDMA2000 1xRTT) • Supporting the deployment of CDMA2000 1x BSC (1xRTT) product (Voice and Data) to clients such as Sprint PCS, BMC, and Verizon • Member of CDMA Sustaining Group that supports customer issues related to CDMA 2000 1xRTT products • Design, implementation, and testing of CPDS (CDMA Packet Data Subsystem) Timing/Backhaul feature on a new platform (Passport 15000 ATM Switch) for the next generation of Nortel BSC (Enhance BSC) • Lab Coordinator responsible for the Technical/Connectivity of 1x BSC and Next Generation Passport 15000 ATM Switch (Enhance BSC) • CPDS (CDMA Packet Data Subsystem) Product Test Support
• Design, implementation, and testing of call features for Nortel SPM (Spectrum Peripheral Module) that interface with Nortel DMS • Design, implementation, and testing of PTS, ISUP, and PRI functionalities • Member of PTS Software Supporting Group that supports customer issues related to PTS (Per Trunk Signaling) functionalities • ClearCase Integrator responsible for overlooking the submission of codes into the database
• Member of a development group consist of designing, implementation, and testing responsible for the implementation of NEC’s Open Application Interface (OAI) and Message Reader Application for Windows NT using Visual C++/MFC • Design, implementation, and testing on the enhancement of AMS (Attendant Management System) that allows clients to process call functions implemented in C that runs on SCO UNIX