Lisbon, Lisbon, Portugal
Fashion industry professional with proven track Record of providing excepcional customer complaints and issues a timely manner. Experience in handling customer inquiries and complaints via phone, e-mail and in person. Skilled in using customer service software and Database to track an resolve costumes complaints. Excellent communication and interpersonal skills, able to build positive relashionships with customers. Shown expertise motivating cross-functional teams to achive projecto goals and exceed expectations. I have previously worked as a Fashion Designer and Project Manager in the Portuguese Brand Decenio. Through this experience I have honed my soft skills by learning how to Control of the production chain, Budget Management, Supplier negotiation and stock management. I had the opportunity to be a Lead Designer in the Creation of the Olympic Uniforms for the Portugal Team, in Olympic Games Tokyo 2020, that took place in 2021. I have successfully developed a Full Collection, being involved in all creative process, textile and other materials procurement and control of the production chain, Development of clothing, footwear, bags and accessories, management of Athletes and Team body measurements, Budget Management, Supplier negotiation and stock management, co-ordination with Marketing, Finance and Supply Chain departments. Work at European Games Minsk 2019 - Athletes' Presentation Uniforms Creative development in partnership with the Decenio Senior designers, technical drawing execution, development of fabric and footwear. Control of the production chain. Management of Athletes and Team body measurements. Collection's stock management, Co-ordination with suppliers and Financial department. More recently, Covid 19 pandemic brought me a new opportunity, the creation of my own brand. Project that I gave my surname and nickname which I have been called since I was a child - “Umbrella”, emphasizing the great challenge of creating my own shoes and bags. UMBRELLA by Franco is a small company, slow fashion, where we are careful to work side by side with producers and specialized local labor. In this way, encouraging the Portuguese market and strengthening small producers. All the leathers used in our pieces are from” dead stocks” with vegetal treatment. The durability of our products is a concern not only in the ethical use of labor, but also in their manufacture and modelling, always believing that it is possible to adopt a more sustainable posture.
Lead designer. Controller and supervisor of all the production chain for shoes, leather goods, fabrics and accessories. Procurement and sourcing with local manufacturer and small suppliers. Budget Management. Supplier negotiation and stock management. Administration of sell points and e-commerce stock. Client inquiry, complaint and satisfaction. Public and social promotion of the collection through events, fashion shows, and social media.
Responsible for the Design Department and international procurement
Designer & Project Manager Project manager and Lead Designer for the Olympic Committee of Portugal partnership. Olympic Games Tokyo 2020 - Team Portugal Presentation Uniforms "Lead Designer. Collection design and technical drawing execution. Textile and other materials procurement. Development of fabrics, footware, bags and accessories. Control of the production chain. Management of Athletes and Team body measurements. Budget Management. Supplier negotiation and stock management. Co-ordination with Marketing, Finance and Supply Chain departments. Contractual terms review. Analyse and suggest contractual modifications. Public promotion of the project next to the stakeholders, mainly the Olympic Committee of Portugal, the Olympic Committee of Japan and the International Olympic Committee" European Games Minsk 2019 - Athletes' Presentation Uniforms Creative development in partnership with the brand's Senior designers, technical drawing execution, development of fabric and footwear. Control of the production chain. Management of Athletes and Team body measurements. Collection's stock management, Co-ordination with suppliers and Financial department. Executive Comission of the Olympic Committee of Portugal - Presentations Uniforms Creative development in partnership with the brand's Senior designers, technical drawing execution, development of fabric and footwear. Control of the production chain. Management of Executive Comission team body measurements. Collection's stock management, Co-ordination with suppliers and Financial department.
Co-founder Promotion of social-cultural events. Creation of Local Artisans Market.
ATELIER - Freelancer Design of fashion accessories. Partnerships with local designers and brands.