Frankfurt Rhine-Main Metropolitan Area
Adult Education Center Worms (Universidade Popular), 06/2007 - 03/2009 Curso de Português como Língua Estrangeira, Certificado de Português como Língua Estrangeira, Nível A2 Adult Education Centre Alzey (Universidad Popular), 09/2005 - 03/2006 Curso Avanzado de Espanol como Lengua Extranjera, Certificado de Espanol como Lengua Extranjera, Nivel B2 Academia Atlantika in Sevilla - Language School, 07/2005 - 08/2005 Curso Intensivo de Espanol como Lengua Extranjera, Certificado de Espanol como Lengua Extranjera, Nivel A2 University of Applied Sciences Worms, 04/2005 - 09/2008 International Business Administration and Foreign Economy, Degree in International Business Administration International Marketing, Controlling in International Companies, International Logistics and Foreign Economy, International Management & New Business Founding, Risk Management, Team Management, General Management, Economic Correspondence Spanish, English, French Certicificate Rhetoric - Basic Training Basics Psychology, Occupational Psychology & Psychiatry Basics Philosophy Advanced Knowledge SAP R/3 + auxiliary module Supply Chain Processes + SAP BW Personality Training and Devolopment Program Industrial Clerk (Certicificate Chamber of Comerce - IHK) Degree in International Business Management (University of Applied Sciences) Certficate for Dimension of Professional Selling (DPS) Professional Knowledge for Waivers in Customer Specification Process Conflict Managment and Influence Management Skills XIAMETR Amazing Award 2012 Dow Corning Customer Service Excellence Award 2015
Inside Sales Management, Key Account Management European Customers, Project Management, E-Commerce and website-based order management, Customer service and customer improvement and excellence Industry strategic customer management for Industrial Assembly & Maintenance, Transportation, Electronics, Performance Chemicals and High Performance Buildings, Pulp & Paper customer service market coordinator
Customer Service for Spain, Italy, France and Portugal
Yield Management, Punctuality Reporting