Budapest Metropolitan Area
Experienced Customer Service Team Lead with a demonstrated history of working in the chemicals industry. Skilled in Order Management, Supply Chain and Team Leadership. Strong support professional with a Bachelor's degree focused in Financial Management Services. Working in a multicultural environment. My interests are completing complex tasks and analyzing operational data. Participating in structural changes are giving me extra motivation. Supporting others in solving problems during daily operation and coming up with simplified processes are my main drivers. Worked for +7 years in face to face retail banking, improved my communication, sales and convincing skills over the years. Learnt, that listening to others is key to success and how I can easily connect with people in a new situation. In my free time I like to travel, search for interesting culinary experiences and enjoy nature.
Responsible to lead 10 persons for 2 business lines (Food Ingredients, Clarifoil). Support end to end customer experience from order entry till delivery to customers. Combined role of Customer Service and Logistics team leader. Supporting EMEA, APAC region. • ensure timely and accurate order management from order entry until shipment to customer (End to End responsibility) • support daily operation of Customer Service department • ensure Logistic related tasks are handled properly: shipments are created, tendered and shipped to customers • ensure 3rd party Carrier on time delivery performance is met • ensure proper staffing, development and motivation of personnel • improve departmental effectiveness and efficiency • support sales in daily tasks • co-ordinate monthly and quarterly order management closing operations • contribute to Customer Service and Logistics projects within Supply Chain Department organization • collaboration with internal stakeholders and external customers • complain management • support audit activities
Responsible to manage a team up to 14 persons. Supporting mostly EMEA region. Leading 3 teams over the years of various business lines within Customer Service (Acetate Tow, Food Ingredients, Engineered Materials, Clarifoil) • ensure timely and accurate order management • support daily operation of Customer Service department • ensure proper staffing, development and motivation of personnel • improve departmental effectiveness and efficiency • support sales in daily tasks • co-ordinate monthly and quarterly order management closing operations • contribute to Customer Service projects within Supply Chain Department organization • collaboration with internal stakeholders and external customers • complain management • support audit activities
Business support role within Supply Chain function • responsible to enter prices into SAP and Salesforce • review and validate contract management of sales agreements • calculate rebate agreements based on contracts and maintain them in SAP on sales request • issue rebate credit and debit notes based on yearly calculations • support daily business of Customer Service department (creating certificates, data sheet, etc.) • complete SOX control on quarterly basis
Private/premium banker for retail banking clients • portfolio and wealth management • service of premium retail clients on a daily basis • acquisition of new clients • seeking new investment opportunities for my portfolio • sale of securities, life insurances, credit cards
Retail banking advisor in a local branch • service of retail and SME clients on a daily basis • account management • sale of securities, personal loan, life insurances, credit cards
Retail banking advisor in a local branch • service of retail and SME clients on a daily basis • account management • sale of securities, personal loan, life insurances, credit cards