Warsaw, Mazowieckie, Poland
I'm a motivated HR professional, experienced in HR Shared Services and process transition. Passionate about people and leading teams – both established as well as creating from scratch. Valid contributor to long-term people strategy for the whole organization. I'm a positive individual with contagious can-do attitude, always willing to go extra mile to deliver desired results.
Responsible for leading the HR Shared Services Center supporting multiple European sites, with key focus areas including Master Data Management (MDM) and Payroll. Accountable for delivering accurate, timely, and compliant HR services to over 6,000 employees. Reporting directly to the Global HR Ops Director, managing Leaders. Actively contributing to strategic planning and playing an important role in shaping the direction of HR operations globally. Driving process transition, improvements, standardization, and service excellence across the regional HR landscape. Countries currently in scope: - Poland - Germany - Austria - Switzerland - Russia - Ukraine
Leading operational part of HR for the whole AZ Poland (aprox 3000 employees) & Germany (aprox 1300 employees) Managing directly or indirectly: - HR Advisory (PL & Ger) - Workforce Administration (PL) - Talend Acquisition Administration (PL) - Payroll (PL & Ger) Ensuring top of the industry level of service and delivery of KPIs. Strong focus on process improvements, digitalization, and automations wherever possible. Contributing to long-term People Strategy in AZ PL, taking part in various initiatives both local and global in scope; cooperating closely with HR Director.
Leading operational part of HR for the whole AZ Poland (aprox 3000 employees). Managing four smaller teams: - HR Advisory - Workforce Administration - Talend Acquisition Administration - Payroll Ensuring top of the industry level of service and delivery of KPIs. Strong focus on process improvements, digitalization, and automations wherever possible. Contributing to long-term People Strategy in AZ PL, taking part in various initiatives both local and global in scope; cooperating closely with HR Director.
Managing team of HR professionals for Large Markets EMEA and Global Mobility Administration. In Scope: Spain (WFA) Italy (Taq admin) Poland (WFA and Taq admin) France (WFA) HR processes offshoring, continuous improvements.
• Continuously quality monitoring (calls, mails, chats), ensuring performance metrics are consistently achieved • Responsible for agent supervision and managing consultation contents • To coach, develop and motivate associates by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development • To build an environment which supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company • Reporting to Operations Manager • Quality Monitoring of incoming calls and e-mails for dedicated Line of Business • Ensure accurate and timely communication of any client/campaign issues to Operations Manager • Ensure appropriate actions are taken to improve client satisfaction survey scores Information supervising and tracking • Undertake formal yearly appraisal and weekly one on one meetings with each agent, ensuring objectives are continuously reviewed and linked to business Key Performance Indicators (KPI’s).
• Being part of customer service Philips team dedicated for United Kingdom market. • Providing customers with great variety of information’s about Philips household products, audio video and multimedia devices as well as coffee machines (Saeco, Gaggia, Senseo) • Main inbound activities on chat, email and phone: troubleshooting, providing pre-sales information’s, exchanging faulty products, booking repairs, supporting on-line shop transactions. • Capturing customer data and working on Siebel • Cooperating with spare parts dealers via Info-Tip and telephone • Quickly and efficiently solving customers challenges. • Continuously deepen knowledge about Philips brand and devices.