Houston, Texas, United States
Everyday, I'm met with the challenge of how to provide the best experience for every client that we serve, and I make sure to apply all my knowledge and skills to exceed their expectations. I always strive for improvement, and it is a never-ending journey. I'm always looking forward to the next challenge the day brings.
Real estate photography, videography, headshots, and branding materials.
* Act as the primary interface between the client and the sales team during initial review to establish clear communication and project requirements. * Review customer-provided engineering documents including but not limited to construction drawings, standards drawings, specifications, and bill of materials to create initial job scope for projects valued from $2,000 to $500,000. * Carefully study client-provided documents and apply product knowledge to create a cost-efficient take-off to benefit all involved parties. * Implement and test new technology software to allow for initial scope review to be done online and accurately.
* Managed the day-to-day handling of accounts with estimated values of 2 million dollars annually. * Coordinated the communication between client, production, fabrication, and shipping to streamline client requirements and ensure smooth order processing. * Worked alongside the acting regional managers and key accounts to determine client needs and create business strategies to promote constant product movement and positive cash flow. * Provided consulting advice to clients about product capabilities and to promote the best-fit product for specific requirements.
* Managed the team staff to create an overall positive experience for all customers. * Maintained the daily and monthly inventory to keep operations working efficiently and accurately. * Find creative solutions to tailor to customer needs and wants to generate optimal customer satisfaction. * Acted as the store-front face to promote the restaurant's specialties to the community and customers.
* Utilized the software SigmaNest to optimize the layout of processed steel parts, essentially reducing scrap rate and increasing production efficiency. * Detailed customer drawings and created CNC programs for use on the company's plasma cutter, laser cutter, shear, and press brake. * Provided technical support to inside sales team by applying SigmaNest capabilities to help determine lineal burn inches and gross square footage on complex drawings.