Atlanta Metropolitan Area
Dynamic IT leader with 15+ years driving high-impact product strategies. At Mercy Ships, I lead IT teams to deliver Salesforce and 54 other software solutions, boosting donor engagement and streamlining global operations. My IT corporate and nonprofit consulting experience includes: optimizing business process and systems through Blackbaud eCRM (Operation Mobilization), Monday CRM (Meridian-Strategic), HubSpot & Salesforce solutions (Avant Healthcare, Mercy Ships) marketing technology solutions using Adobe Campaign, Alterian, Marketo, Redpoint (Merkle - now Dentsu) and others like SunTrust bank Vendor Management integration, Delta Airlines SOA web services, Southern Company Business Intelligence dashboard, etc. Certified in Agile Foundations (Scrum and Kanban), ScrumMaster, Project Management, I excel in mentoring globally distributed teams and aligning technology with mission-driven goals. Recognized at Merkle for exceptional delivery, I’m passionate about leading transformative IT initiatives. Let’s connect to drive innovation! Key Skills: Salesforce | IT Leadership | Business Process Systems Improvement | Agile | CRM | Mission-Driven Strategy Certifications: Scrum, Agile Foundations, CDMP Fundamentals, Project Management.
Responsible for the ongoing operation, innovation, and strategic alignment of all software products associated with one of Mercy Ships’ three core value streams - Constituent Engagement.
Managed a team of Quickbase/Salesforce developers. Managed software solutions for company with 30 plus business units Followed Agile methodology for daily activities. Projects: 1. Led a team of Quickbase devs addressing applications enhancement tasks and troubleshooting issues via Jira tickets. 2. Customized Salesforce implementation for international Healthcare Professionals staffing and assignment journey. 3. Used Jira for issue tracking and resolution (Kanban/Scrum board). 4. Software: Salesforce, Quickbase applications, Microsoft Teams, Word, Excel, Sharepoint, Confluence, Jira, Slack, Kronos, Copado, etc.
Lead Business Systems Analyst-Manager at Merkle, a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. EXPERIENCE: WORKED ON 10+ PROJECTS/ACCOUNTS Interfaced with client and multi-disciplinary teams within Merkle (Developers, Project Managers, SMEs, Quality Assurance (QA), Business Intelligence, Solution Architects and other stakeholders) in all phases of SDLC to support CRM and Omni channel marketing solution delivery - Agile/Waterfall methods. Recent 4 years worked in various capacities: 1. Implementation Lead BSA for Retail, Technology, Insurance, Health Care and Big Pharma clients 2. Data Management BSA - Data extraction, cleansing and load 3. Marketing Campaign Manager for Managed Services with Daily scheduling and execution of Ad hoc and Trigger campaigns for multi billion dollar Big Pharma client 4. QA Manager - Manage on/off shore Devs/QAs - Hands on QA/QC work using SQL along with QA management and reporting 5. Interfaced with internal and external clients - Client Strategy, Marketing Campaign SMEs, PMs, Business Stakeholders, Devs, QAs (off and on shore), Operations Managers, etc. Software and Tools: Microsoft Office 365, Teams, JIRA, Adobe Campaign (Classic and Standard), Adobe Experience Cloud, RedPoint, Marketo, Salesforce Marketing Cloud. Documentation Experience: Business Requirements Document (BRD), Campaign requirements Doc (CRD), Functional Requirement Document (FRD), Source to Target (STT), Data Modeling, etc.
Client: SunTrust Bank, Corporate HR Business Systems IT, Atlanta GA. Senior IT Business Analyst – Vendor Management System Integration (Contract) • Business analyst on Vendor Management System integration and data load for SunTrust • Analyzed and scheduled 10K+ contingent worker data load into Vendor Management System • Solution included data cleansing, load, migration, and software Integration
Marketing Director for Truett's Luau (One and Only Hawaiian Themed full service Restaurant wholly owned by Chick-fil-A) • Functioned as IT support, trainer and Technology Consultant • Created and managed MailChimp Email campaigns (manual and automated) • Performed community outreach, relationship building, relational marketing (B2B and B2C) • Partner with Training Director to train staff and ensure suggestive selling by team members • Manage Social Media and Website analytics • Create reports and Digital Marketing Analytics for General Manager and Owner/Operator