Clearwater, Florida, United States
Senior Client Focused Program Manager and Information Systems Security Leader qualified by over 20 years of strong communication skills in information technology, cyber security, and client relations. Specialties: Security Operations Scrum Master Agile Methodology Vendor Administration Change Management Reporting and Scheduling Knowledge Management (KCS) Client Relationship Building New Product Integration SLA/SLO Objectives Call Center/Help Desk Operations Remote Support Management Project Management US/Global Leadership Expertise Multiple Site Management Cost-Reduction Strategies Adobe Design Suite (InDesign, Dreamweaver, Photoshop, Illustrator) MS Office Certified (Word, PowerPoint, Excel) Technical textbook content creation Technical Writing, editing, and Training Threat and Vulnerability Management RFP Response and Pricing Experience
Consulting work for cyber security, information technology and security related design, graphic and web design, operations, and marketing.
- Clarifire is a Software-as-a-Service (SaaS) company that specializes in workflow automation across industries.
- Collaborated with Subject Matter Experts and Information Security industry leaders around the world to develop certifications and world class educational material for highly technical Information Security and Information Technology professionals. Subjects included but were not limited to risk management frameworks, disaster recovery and business continuity, software development lifecycles, software supply chain, “as a service” offerings (ITaaS, IaaS, SaaS, etc.), change management, access control, COBIT, NIST, ISO, Kerberos, and more. - Generated implementation schedules with 30, 60, and 90-day reviews to identify issues and transition into continuous monitoring. - Leveraged Amazon Web Services (AWS) to upload and distribute education and marketing materials while tracking metrics for reporting purposes.
− Senior Management representative for Solutions Support on US IT Operation Business Continuity and Disaster Recovery team. Met regularly and conducted both structured walk-through and parallel tests with site in New York. Worked through several live situations over the years. − Managed relationship with over 20 vendors and US IT Operations. A large number of contractors were used in a variety of roles. Carefully cultivated these relationships to ensure each vendor understood organizational needs thus enabling agility by making modifications to existing workforce quickly. − Senior Management representative to National Leadership group that coordinates support between offices in the field and US IT based out of Tampa. Objectives ranged from internal branding to issue resolution. − Co-Founded Media team with Director of Infrastructure Operations to help educate and motivate staff. The project began with a small number of educational clips and grew to include podcasts, audio KBs, and interactive instructional videos for our customers. This quickly turned into a customer favorite and went a long way towards call avoidance. − One of two Senior Managers that were assigned to select and interview every potential employee within the US IT Solutions Support environment. This enabled development of consistent results and a fair weighting of results.
− Coordinated large scale teams using proprietary software to ensure timely compliance of deliverables − Lead project coordinating installation and transit of materials for installations of kiosks in every Home Depot location in the US. − Worked closely with logistics team and PMO leadership to assure objectives were consistently being met and exceeded, and that all tasks were documented appropriately.