Northampton, England, United Kingdom
I am a highly capable leader with international experience. I have demonstrated my ability to succeed in a broad variety of roles at local, country and global level. I deliver results by combining my natural energy and enthusiasm, excellent interpersonal skills, broad experience and sound commercial judgement. I have operated in diverse cultural environments and navigated complex regulatory requirements to support my clients and achieve sustainable growth. I have worked for HSBC for 29 years and have decided that now is the time to seek new opportunities.
Kingsthorpe Library has been closed for a number of years. I am working with the Parish Council to put together a team of staff and volunteers to reopen the library for the benefit of the whole community.
Taking a break after 29 years with HSBC. Enjoying time with my family and indulging my hobbies including motorcycling and playing the trombone. Looking forward to a new challenge later in the year.
Driving the global learning and skills development strategy for Wealth and Personal Banking within HSBC, covering 90,000 individuals globally in a diverse range of functions and roles. Areas of focus were skills development within the Global Private Bank and Wealth Business, the commercialisation of the Degreed platform and the provision of risk learning. Key Achievements include the design and launch of the flagship Accelerating Wealth Programme to support individuals transitioning into Relationship Management roles within the Private Bank and Premier.
A global role in a small strategic team supporting the Heads of the Network in markets to maximise value from the branch channel. Areas of focus included sales effectiveness and efficiency, customer experience, network planning and harnessing the opportunities of a fast changing a multi-channel environment. Key successes included $250M saves driven by Role of the Branch Programme and implementation of the Universal Banker initiative.
An SME partnering with Heads of Wealth and their teams in market to build sales capability globally through strategic initiatives and best practice sharing. Areas of focus were developing a coaching culture to build sales performance while enhancing customer experience and staff retention. Worked closely with US, UK, Canada and Mexico. Achievements include deployment of the GOAL coaching tool in the UK, the design and implementation of a recognition process for international referrals and development of a global coaching workshop.