Scottsdale, Arizona, United States
Senior Operations Executive with over 10 years of experience leading end-to-end operations across supply chain, logistics, procurement, and fulfillment. Proven operator with full P&L ownership, responsible for contract negotiation, vendor strategy, logistics networks, and day-to-day execution across entire organizations. Known for building scalable operating models, centralizing procurement and logistics functions, and negotiating complex, high-value contracts that materially improve cost, service, and reliability. Experienced in managing multi-billion-dollar budgets, aligning operations with business strategy, and translating executive vision into disciplined execution. Leads with a hands-on, data-driven approach while developing high-performing leadership teams. Focused on operational rigor, accountability, and continuous improvement to drive sustainable growth and competitive advantage. Specialties: Executive Operations Leadership, Contract Negotiation, Supply Chain & Logistics, Procurement Strategy, P&L Ownership, Cost Optimization, Vendor & Carrier Management, Scalable Operations
• Own P&L and day-to-day operations for a global golf club custom fitting, manufacturing and fulfillment company, overseeing multi-site operations, thousands of orders, and a multi-million-dollar budget while driving long-term strategy. • Lead all operational functions - supply chain, procurement, sourcing, vendor management, production, warehousing, logistics, and customer service - managing global teams and cross-functional execution. • Built and implemented the company operations system, establishing KPIs, labor standards, shift and production planning, inventory controls, and standard work. • Delivered 71% YoY improvements in build and ship volumes during peak periods while supporting record demand. • Reduced order-to-delivery time by 31%+ YoY through improved planning, execution discipline, and cross-functional alignment. • Improved units per labor hour productivity by 33% YoY, pushing more volume with fewer labor hours. • Increased inventory efficiency by 12% YoY, enabling higher throughput with lower on-hand inventory. • Scaled customer service operations to deliver 35% YoY gains in productivity and case resolution capacity. • Designed and scaled the operations organization; hired and developed senior leaders, defined ownership, and implemented escalation paths.
• Led team of 50+ associates, team leaders and salaried regional managers across 550 Middle and Last Mile fulfillment centers in the US and Canada, owning budget of $4.2B for packaging materials, soft and hard services. • Drove annual savings by optimizing daily inventory levels, developing reusable materials strategy, and redistributing suppliers to reduce expedite freight spending. • Led supply chain optimization and cost reduction within the North American Sort Center network by decreasing per-site inventory, per KPIs. • Develop network-wide process for on-site inventory tracking that improved labor efficiency and reduced inventory discrepancies.
• Oversaw procurement for four major U.S. regions, supporting over 1,103 global sites with a centralized team of 30+ associates, team leaders and salaried regional area managers, owning budget for packaging materials, soft and hard services, account payable resolutions and vendor relations. • Built and scaled the Indirect Supply Chain Operations Center, Amazon’s first centralized procurement strategy hub. • Delivered RFP supplier transition process, transitioning 7,098 SKUs across 782 sites, and onboarding 11 new suppliers with 0% write-offs, preventing inventory waste. • Developed Pillars of Procurement, a set of 10 guiding principles, and the forecasting methodology that became mandatory during onboarding training for inventory management and purchasing roles. • Strengthened supplier relationships through onsite engagements and pre-peak planning; led change management through RACI development and transition support for North American fulfillment sites. • Launched dashboard to track DEI and performance initiatives for hourly associates.
• Managed indirect procurement for two 800,000 sq. ft fulfillment centers, leading non-inventory associates and overseeing annual site purchasing, vendor contracts, and forecasting. • Saved spend by supplier renegotiation and reduced inventory costs through improved demand planning and stock control, without incurring stock-outs. • Led COVID-19 lab site launch, establishing procurement processes, onboarding suppliers, and training staff under rapid-response timelines. • Developed and coached procurement associates, led supplier audits, and improved vendor performance for 18+ third-party relationships, fostering a compliance-focused and cost-efficient culture.
• Selected as acting District Manager leading 5 retail store locations in Northeastern Ohio, generating monthly sales revenue averaging $275k. • Constantly growing and developing 25+ Store Managers, assistant store managers and associates through their chosen career path. Partnered with corporate trainer, helping coach sales processes and hold workshops involving the the readings of Dale Carnegie, David Marquette and Simon Sinek. • Recruited managerial talent, lead workshops and regularly visited each team, maintaining high visibility. • Responsible for conference calls, scheduling, oversight of payroll, developing sales goals and in charge of overall performance and customer satisfaction.
• Launched the district's highest volume and profit grossing retail store location. • Networked with local college campuses, businesses and communities to drive additional business through various marketing tactics. • Won Store of the Year in 2015, increasing sales by 281% in Q3 and Q4, year over year, due to the outreach and partnership with local colleges. • First store in Ohio to become small business certified, and hired, coached and developed team to push business relations.
• Consistently met and exceeded performance targets and expectations, charged with selling any service or device in AT&T's arsenal; such as new and existing cellphone service, internet, advanced television both cable and satellite, landline phones and home security/automation.