Miami, Florida, United States
Housing professional with over twenty years of supervision, student development and service, information technology, facility planning, facility construction/renovation, marketing, financial analysis, and budget management experience.
Manage comprehensive operations for a department with 20 Buildings and 4300+ residents on two Campuses. • Train, supervise, and evaluate a leadership team of an Assistant Director for Residence Services and Programming, Assistant Director for Facilities, two Assignments Coordinators, and the departmental Budget Manager. • Coordinate the opening of LEED certified San Francisco residence hall with the Institute for Environmental Sustainability. • Develop three-year plan for capital fund expenditures. • Manage security and access control for the department. Implement and provide oversight for the departmental occupancy management plan. • Collaborate with Director on developing a occupancy strategy that has resulted in a net increase of 6% returning residents for fall 2014. • Meet diverse housing needs for Department of Athletics, Honors program, Disability Services and summer conference groups. • Coordinate comprehensive reapplication and returning room selection marketing plan. • Develop an automated occupancy report for the University Cabinet with the Director and Information Technology Services team. Oversee departmental daily budgetary operations. • Collaborate on annual planning with Divisional Leadership on a revenue budget of over $35+ million. • Directly manage $700,000+ budget for facilities operations. • Manage budgets for capital expenditures and renovations. • Serve as departmental purchaser for all major purchases. • Provide leadership on external vendor contracts including laundry services and furniture contracts. Oversee and manage summer programs in residence halls for department. • Establish summer housing rates in collaboration with Director and Divisional Budget Manager. • Collaborate with Conference Services on housing inventory for conference program. • Work with two summer residential academic programs. • Facilitate with campus facilities leadership a summer maintenance schedule for 1800+ rooms/apartments.
Managed facilities operations for a department with over 19 buildings and 4000+ residents on two campuses. • Oversaw construction of two new buildings and three major renovations totaling over $100 million for department and 1000 Beds. • Coordinated the decommissioning of four buildings in conjunction with campus facilities management. • Managed all minor renovations including bathroom renovations and fire sprinklers installations. • Participated and manage with architects, project managers and construction contractors all renovation and construction projects for Residence Life. • Executed the day-to-day maintenance of the residence halls with campus facilities management leadership. • Collaborated with Director on long-term facility master plan development and implementation. Facilitated the opening and closing logistics for residence halls on both campuses. • Planned and executed fall opening process that received a 96% satisfaction rating from parents and students. • Consulted with University Marketing and Communications on award winning move-in manual. • Developed electronic room condition report process with operations staff and Information Technology Services. Provided leadership for departmental sustainability efforts. • Implemented recycling program and development of recycling signage in residence halls. • Coordinated water bottle fill station installation in residence halls facilities. • Collaboratively taught Green Learning Community seminar class with campus Coordinator of Sustainability. • Co-led an alternative break immersion trip focused on sustainability for Ministry Department.
• Managed day-to-day guest services operations for a 206 room hotel. • Managed two departments, Housekeeping and Front Office. • Increased Guest Satisfaction Survey scores by 2% in seven months. • Improved Service Quality scores by 3% in seven months. • Increased Front Office Labor productivity by 10% decreasing hotel costs. • Developed one-on-one relationships with frequent guests to meet guest needs. • Directed and developed a new Front Office Manager, supervised 3 managers. • Quickly learned technical skills for the position while achieving business results.
• Managed day-to-day operations and staffing of a housing office with 3000+ annual customers. • Served on planning committee and developed operational timeline for opening of two facilities. • Developed and managed annual undergraduate housing revenue budget of $16 million (2007/08 fiscal year) in collaboration with Director of Housing & Food Services. • Provided market and financial analysis, detailed revenue projections, and staffing plans. • Created operational efficiencies in revenue generation and cost reduction while maintaining 92% annualized occupancy during a time of significant competition. • Collaborated to develop new residential meal plan options, resulting in a 14% increase in customer participation. • Provided direction and support for department information technology systems and marketing. • Designed and implemented new online self-service functions for improved customer service. • Served as Director of Housing & Food Services in Director's absence.