Joplin, Missouri, United States
I am an experienced retail operations leader with a 15+ year track record of managing teams, streamlining inventory, and ensuring high-standard service execution. Currently serving as a General Merchandise Team Lead at Walmart, I direct a team of 10+ associates with a heavy focus on compliance, safety, and departmental efficiency. Core Areas of Expertise: Team Leadership: Mentoring and developing associates, scheduling, and executing daily task management. Operations & Merchandising: Driving department success through precise inventory control, ordering, price changes, and modular execution. Compliance & Safety: Upholding strict store-wide safety standards, food safety compliance, and regular quality audits. Driven by a commitment to continuous professional development, I am a corporate leadership academy graduate and am currently completing my Bachelor's in Business Management and Leadership at Bellevue University. I look forward to leveraging these strategic insights to step into advanced management roles.
Ensures the sales floor is "customer-ready" and optimized for sales. Feature Management: Planning and setting up promotional endcaps, "stack bases," and seasonal displays. Modular Integrity: Overseeing the execution of "mods" (planograms) to ensure items are placed exactly where they are intended for consistency and branding. Price Integrity: Managing price changes, clearance markdowns, and ensuring labels are accurate and scannable. 2. Inventory and Process Control Efficiency in the backroom is just as important as the sales floor. The "Backroom" Flow: Managing the unloading of freight and ensuring that the "back-to-stock" process is organized. In-Stock Accuracy: Performing regular "on-hand" counts and "pinpoint" audits to ensure the inventory system matches what is physically on the shelf. Pick Management: Overseeing the process of pulling items from backroom bins to fill empty spots on the floor (often called "picks"). 3. Team Leadership and Development As a supervisor, the Team Lead is responsible for the performance and morale of their associates. Task Delegation: Assigning daily zones and specific freight tasks to associates based on store priority. Training: Onboarding new hires and cross-training veteran staff on handheld technology and safety protocols. Accountability: Conducting performance reviews, providing real-time feedback, and managing attendance or productivity issues. 4. Customer Experience and Safety The Team Lead acts as a point of escalation and a guardian of store standards. Customer Service: Stepping in to resolve complex customer issues or provide expert product knowledge in specialized departments. Zone Maintenance: Ensuring the floor is "zoned" (straightened and pulled forward) so the aisles look neat and full.
oversee a team of associates, ensuring they are trained on food safety, equipment operation (slicers, ovens, fryers), and customer service. Assign daily duties, manage break schedules, and follow up to ensure tasks like cleaning and stocking are completed. Involved in "Touring" the department to identify areas for improvement and providing "on-the-spot" coaching to associates. Inventory Management: This involves "VizPicking" (the inventory system), managing "on-hands," and ensuring the backroom is organized to prevent overstock or out-of-stock situations. Ensure that all items are correctly labeled, and that price changes and "mark-downs" (for items nearing expiration) are handled promptly to minimize "shrink" (loss). Freshness & Availability: Monitor the "Production" sheets to ensure the right amount of hot food (rotisserie chickens, fried sides) and cold grab-and-go items are available for peak customer times. Food Safety & Compliance Ensuring all refrigeration units are at the correct temperature and that hot food is held at safe internal temperatures. Sanitation: You lead the team in deep-cleaning schedules for slicers, cases, and prep surfaces to meet health department and company standards. Spark Logs: Ensure the digital "Spark" system (a compliance checklist) is completed throughout the day to document safety protocols. Financial & Merchandising Review "Metrics That Matter" (sales reports) to see how the department is performing against its goals. Feature Management: You decide which items to highlight on "End-caps" or in the "Action Alley" to drive sales, especially during holidays or local events.