Hamilton, Waikato, New Zealand
I have been involved in product and project management for 30 years, with the majority spent in the telecommunications industry. Over that time I have advanced my career by building a proven and highly respected track record for project/product/service delivery and product management by demonstrating leadership, ownership and accountability. I have gained significant operational experience on some of New Zealand’s major products and services, construction, technical, and IT projects within the telecommunication, civil, and health sectors. Through this experience I have developed strong analytical skills, technical expertise and sound business judgment. My roles have required me to work closely with the technical, customer, marketing, finance and legal teams to manage their diverse range of requirements and expectations. I am respected for my ability to develop and maintain excellent relationships across the business, and communicate clearly to a diverse range of stakeholders. I am a reliable, self-motivated individual who enjoys working in and leading teams.
Key Responsibilities - P&L Ownership - Proposition development, delivery, implementation - Roaming iOS, Android & WinMo app management - Roadmap development and delivery - Opex & Capex management - Management of High Value Roaming Customer Programming Key Deliveries - Aussie Roaming Value Packs - Systematic removal of areas of revenue leakage using Agile methodologies - 4G Outbound Roaming - Roaming Value Packs to 39 destinations
- Lead NGA and MDU Operational Improvement Forums - Lead Right First Time Programme of Work to reduce the instance of Failed Installs to 5% across all products and customers - Lead UFB Truck Roll Reduction Programme of Work - Lead Revenue Assurance Programme of work to remove occurrences of revenue leakage across numerous products and services
Key Responsibilities - Virtual lead (07/10-10/11) – Mobile Data Team (Value Added Services, Mobile Broadband, Blackberry, email, EFTpos, Wifi) - Device to market – VAS and content delivery lead - Business ownership and platform management (including change control) responsibility for all Mobile VAS platforms - XT and CDMA - Mobile Leadership eDM Editorial Committee - Revenue, cost of sale and operational performance responsibility - Opex and capex management - Product lifecycle management - Product strategy, roadmap development & ownership - On-Line Response Team (ORT) member – Twitter, Facebook & Online Forums - WAP menu programming and microsite construction - Forecasting & Management of zero rating of data traffic Key Deliveries - Java and Android application stores - Android Music Store application - Music Store DRM free implementation – WAP and Android Stores - Yahoo HTML 5 integration and launch - Retail Telemetry CDMA migration and XT Roadmap development - Android games store - Smartphone authentication capability – a key delivery to allow content sales and seamless account management for smartphones - Retirement of multiple CDMA VAS products, services & platforms – content and support savings - Caller Tunes platform and service retirement - Migration of chat services to off deck billing provider to remove revenue leakage - Mobile TV platform retirement – significant content and support savings - Migration of VAS service price points to new 15% GST price points - Mobile Access Gateway (MAG) retirement and replacement - Device specification development - Skinny - Re-negotiation of content aggregator and content provider contracts
Key Responsibilities - Line Manager for Mobile Data Capability Team (MCommerce, Wifi, EFTpos, Mobile Broadband and Value Added Services ) - Business ownership and product development responsibility for all projects within Value Added Services Programme of work - Business ownership and platform management, including change control responsibility for Mobile VAS platforms - XT and CDMA - Revenue, cost of sale and operational performance responsibility - Opex and capex management - Product lifecycle management - Product roadmap development & ownership Key Deliveries - Mobile TV platform – XT Network - Telecom Music Store – XT Network - Yahoo!Xtra Mobile Portal – World first integration of an operator’s menu into a Yahoo menu - Facebook Zero technical delivery - Facebook Proxy – tactical delivery to relieve signalling pressure off network - XT WAP menu design and platform delivery - Yahoo! Search integration into VAS and full track download platforms - Outsourcing of VAS Platforms to a single content aggregator (XT and CDMA) - Sun Content Delivery Platform (SUNCDS) – Java Games delivery platform - Mobile Operational Stability Programme of Work - Lifecycle management of numerous CDMA services and platforms - Mobile Access Gateway upgrade
Key Deliveries - Common Web Authentication – Unified authentication capability for Mobile Devices - Video Event Based Billing integration into Video Streaming platform - Telecom Music Store - PC Downloads - Mobile Access Gateway Upgrade
Achievement - Appointed to Secretary of Information Liaison Group (ILG) between the Ministry of Health and CEO’s of District Health Boards
Achievement - Project Office processes, templates and website developed and launched in 3 months