Sterling Heights, Michigan, United States
With a steadfast commitment to quality and customer satisfaction, our team at Serra Cadillac has excelled in creating exceptional customer experiences. Skilled in Automotive Writing and Quality Assurance Analysis, my role as a Service Writer focuses on fostering strong relationships and ensuring a high Customer Satisfaction Index. Leveraging expertise in CDK Drive, Reynolds and Reynolds, and Xtime, I've contributed to streamlining service operations and enhancing the customer service journey. At Suburban Subaru, my efforts resulted in consistently achieving the highest CSI, a testament to my dedication to customer rapport and operational efficiency.
• Managed multiple accounts and established new connections to grow existing relationships and acquire new business opportunities. • Collaborated with internal teams to ensure seamless communication and delivery of products and services to clients. • Utilized strong negotiation skills to close deals and exceed sales targets. • Implemented innovative sales strategies to increase revenue and market share.
First point-of-contact for customers in the Serra service lane and liaison between clients and company service technicians. Advised customers on service repairs and created an exceptional customer experience while maintaining a high C.S.I. (Customer Satisfaction Index).
Skilled with CDK Drive, Reynolds and Reynolds, and Xtime. Obtained the highest CSI at Suburban Subaru consistently since August 2020. Managed and created Excel spreadsheets to analyze and build price quotes with corresponding part numbers. Managed part number tracking while building relationships between technicians and the parts department for smooth operation. Focused on building customer rapport and a strong and reliable returning customer base. Assisted in diagnosing vehicle problems and ordering parts and tools as necessary, utilizing internal resource systems.
Worked closely with the shop owner to ensure each assignment was finished before its deadline. Utilized detailed Excel spreadsheets to analyze vehicle progression. Also, to build, manage and track employee schedules. Answered phones and worked diligently with customers to ensure all their concerns were addressed. Provided training to employees regarding, Polishing and Cleaning equipment so they were aware of safety procedures. Organized, scheduled, and assigned work to employees. Managed quality control and maintained high customer satisfaction.