Portland, Oregon Metropolitan Area
I’m passionate about helping companies adopt technology that truly transforms how they operate — and I’m always looking for ways to partner, learn, and drive better outcomes. I live in the PNW and I am an enterprise sales professional with 10+ years of experience driving revenue growth across SaaS, cloud, and communications technology. I’ve consistently exceeded multimillion-dollar quotas by leading strategic sales cycles. Helping enterprise customers adopt complex solutions in areas like contact center technology, cellular IoT, edge computing, and cloud-based AI. My strength lies in growing business with both existing and new logo accounts, especially in large-team, high-accountability environments. I’ve managed territories with quotas ranging from $5M to $400M, delivering consistent results through a mix of strategic account planning, deep product knowledge, and a focus on long-term customer value. *All opinions are my own
-Working with Account team to run technical discovery and customized demonstrations through consultative approach -Partnered with Broadband service providers. Private Equity enterprise, Electric Co-Ops, Telephone Companies -Contact center technology stack integration. Setting up various communication channels for an omni-channel approach -Aligned AI strategy to customer use cases for a value centered approach to our platform -Assisted broadband providers with their GTM strategies to improve take rate, reduce churn, NPS and drive ARPU with customized messages and journeys in Marketing Cloud -With Service Cloud, provide the engagement layer for how CSRs interact with their customers seeing the 360 degree view of their history as a subscriber -Layering in the management of an organization's field service via fleet management and resource dispatching -Interacting with all aspects of the business to help understand needs and adoption of products -Educating our customer on leading with differentiation and focusing on experience -Handle multi-million dollar quotas in large, team selling environments -Finished 2024 at 148% to plan
-Selling a suite of SaaS products within the Service Cloud portfolio consisting of Einstein bots, omni channel, voice, and AI solutions to improve things like CSAT, AHT, FCR, NPS, and employee retention -Transformed business operations with their digital approach to customer service to drive business value and adoption through custom solutions and implementations within the contact center and other communication channels. -Use of AI in self service as well as internal for the customer's own resources -Supported the enterprise space within various industries -Subject matter expert in Salesforce Field Services -Handled fleet management for dispatching, driver behaviors, vehicle health, and resource management in the enterprise space -Achieved Ranger status within Trailhead training -2x Salesforce certified - Administrator and Service Cloud Consultant -Strategized with leading consulting firms like Deloitte, Accenture, Slalom, etc to drive time to value and successful implementations
Supporting Verizon's emerging technology in the Utility, Business, Enterprise, and Government sector for some of Verizon's largest customers. This typically involved building customer solutions on the cutting edge of contact center and mobile edge computing and private networks. In conjunction with Senior Account Managers, Client Executives, and Enterprise Sales Executives, I run the pre-sale technical review of the Verizon's smart grid AMI technology, Grid Wide. We consult with Investor Owned Utilities, regional cooperatives/REMC, and city utilities. This includes educating customers in meetings, trade shows, running demonstrations of the platform, and review of thier current system and associated goals and gaps. I also assist in understanding a utility's front-end and back-end systems. Integrating into their OMS, MDM, and billing systems is crucial for their operational efficiency. I set up and run ongoing post sale calls to ensure proper implementation and understanding of the PaaS. Educating any and all stakeholders on how to use the portal within their job function. One of two reps in the country to sign on a new customer to a beta trial agreement of a new product.
Supporting Verizon's field service vehicle management in the Enterprise Utility and Government sector I run the pre-sales selling and training of Verizon's field service called Verizon Connect. This is a vehicle and driver management system for utilities and government clients. I assist in discovering how having a better understanding on a utilities fleet of vehicles, allows them to keep employees safer, as well as reduce costs associated with field service employees. Connecting with back-end systems and a GIS mapping system, helps a utility have a better grasp on managing their assets. I also assist in running on-going education of the platform as new employees are on-boarded.
-Government, Private Sector, and Medical vertical I ran account management for Verizon's core business that includes cellular, contact center, and IoT technologies. -Millennium Club winner in 2016 -Millennium Club winner in 2017
-YTD #3 Rep in weekly revenue on local and regional level out of about 80 other reps -Made company's President's Club in first full year -Team's new revenue currently has my Sales Manager #1 in our region -Personally set location record of consecutive weeks with a sale -Increased company's market share in my region by about 20% -As a team, set location's yearly revenue goals within my first year -Actively involved in the training and development of new sales representatives -Outside sales