Haiphong, Hai Phong City, Vietnam
Hotel consultant, re-setup, pre-opening, re-branding assistances provided Background of International brands, independent brands in Food & Beverage, Front Office, Sales & Marketing, Revenue Management Twenty years Experienced in Hospitality industry: *Accor brands: Sofitel - Pullman - Novotel - Mercure, including operational, pre-opening & re-branding, inclusive of multi-positions such as Waiter, Sr Receptionist, Jr/Sr Reservations Supervisor, Sales Executive, Reservations Mgr, Reservation & Revenue Mgr, Revenue Mgr, Assistant Sales Director; *IHG/ InterContinental brand: Revenue Manager of InterContinental Danang *Marriott International as Director of Revenue Management for Pre-opening the Sheraton Grand Danang *Hotel chain in Vietnam: Vinpearl, Bel Group, Nova, Wink *Independent hotels such as Imperial Vung Tau (Reservation Manager, including OTA; DOSM (including Revenue Management) of New Orient Hotel and Sunrise Premium Resort & Spa Danang *General Manager at Hoian Central Boutique, Vinpearl Hotel Can Tho (Interim General Manager at Vinpearl Luxury Danang, Vinpearl Resort & Golf Nam Hoian), *Pre-opening/ re-open General Manager 05 hotel and resort Bel Group, Tuan Chau Harmony Hill, Nova’s resorts, Wink’s hotel
Soleil Danang project has more than 3000 keys Wyndham Soleil Danang has 882 keys and more than 10 outlets - current phrase
Career Mentoring - Asia
RMIT Career Mentor - Singapore Campus
Pre-opening two HMA Accor hotels 885 keys in Hon Thom Island Liaising with stakeholders for general services in the whole island such as transportation, landscaping, laundry, garbage collecting, etc. Supporting VVIP events in other properties in PQ
Complex of Flamingo Premium Cat Ba Beach, Flamingo Grand Cat Ba & Flamingo Premium Lan Ha Bay with 1,003 rooms and residences and Presidential Suites Hundreds of outlets and entertainment facilities -Resetting up properties for re-opening full three buildings -Recruitment and restructuring manpower to re-open three buildings for full occupancy days in March 2025 Achievement May 2025: -43K guests, 100k FB covers -Revenue 2% higher STLY, GOP 6% higher than KPI and 7% higher than STLY Achievement June 2025: Made a record in Total revenue and GOP
Four (04) hotels OCT2024-MAR2025 Amongst caretaking two Danang Hotels (601 keys), still overseeing Tuy Hoa (220 keys) Pre-opening phrase for Hai Phong (302 keys) Then recruit 01 GM for each hotel (as owners prefer) Achievement DEC 2023-FEB 2025: 1. Successful opening hotel on time Set milestone, liaise with stakeholders and achieved to get hotel open successfully: Stress test; Licenses; Deep cleaning; Takeover/handover; Community activities; Trial stay and simulation; Opening 08th March 2024; Dream night (Opening party) 6th April 2. Breakeven 1st month opening and positive GOP in the 1st year opening. Achieved positive GOP in 2024 as the 1st Wink Hotel has positive GOP ever in the opening year 3. Guest satisfaction record and recognize by guests, government authorities, local people -TripAdvisor ranking #2 all resorts and hotels in Phu Yen province -Positive Guest Feedback Across Platforms achieved 95% vs 85% budget -Agoda award, Certificates of Merit at Wink Danang Hotels, Wink Tuy Hoa Beach and personal merit 4. Overcome off season with challenging decision making -Reconstruct permanent employee system; Utilize a cluster team for key persons: GM, IT Manager, HKP Manager, Financial Controller, Marketing Manager to set up for Wink Hai Phong’s preopening, by using the same cluster team, hotel save payroll cost but also maintain the branding and experience across the chain, especially for the set up for Wink Hai Phong in preopening; Negotiations with suppliers to get a good deal in contract service during low occupancy 5. Take lead and go beyond to lead as cluster general manager and support Wink Can Tho, Danang Centre, Danang Riverside, Hai Phong =>While mainly in charge Wink Tuy Hoa: -Festive season 2023: Take in charge Wink Danang Hotels; -March 2024: Take in charge pre-opening phrase Wink Can Tho until GM onboard; -October 2024-February 2025 (plan): Wink Hai Phong pre-opening phrase, Wink Danang Centre, Wink Danang Riverside, Wink Tuy Hoa Beach
Open successfully 220-key hotel to host three huge events in the Province, Mar 2024 Marathon especially. Achieved breakeven 1st month operating
Oversea before GM onboard