London Area, United Kingdom
Product Manager with a background in software engineering and a proven track record in developing platform and mobile app product roadmaps. Leveraging six years of technical expertise, I excel in fostering collaborative relationships with engineering teams, making data-driven decisions, and championing stakeholder collaboration to drive innovative solutions.
Led the roadmap for our 100,000+ monthly Android and iOS users, with a focus on customer retention - Optimized customer onboarding to achieve a 40% increase in push notification opt-in rates, which in turn grew our average weekly sessions per user. - Delivered features on the mobile app that were previously available only on the website, eliminating the need for users to switch platforms, and increasing add-to-basket rate. - Introduced A/B testing capabilities to facilitate data-driven experimentation. - Championed continuous discovery user research sessions and data analysis, to prioritise and inform roadmap decisions for a more personalised in-app user experience.
Crafted the roadmap for backend platform services, to empower customer-facing product teams. - Led re-platforming initiatives to enable customer-facing teams to quickly iterate and test better search results, recommendations, and filters for 3 million monthly users e.g. we reduced the time taken to implement a new filter from 12 weeks to less than a week. - Scoped, defined, and led the delivery of an automation project which made it quicker for small businesses to put new products live on site, and reduced manual work for internal teams by 60%, freeing up their time for more valuable tasks.
- Collaborated with designers and business stakeholders in an agile team to implement backend APIs, with a strategic goal of capturing more enhanced product information and stock data. This reduced customer complaints received for the 5000+ small businesses that sell on the platform. - Developed product skills by shadowing product management, leading ideation workshops, and conducting data analysis to support strategic roadmap decisions.
- Engineered API integrations connecting multiple reservation systems and databases, to power a conversational AI chatbot that reduced call center wait times, and enabled handling of calls 24/7. - Created a rules engine with a simple UI to configure and cope with more complex restaurant booking polices. This enabled us to roll out faster to new restaurants during our first trial with a large UK chain. - Set up Circle CI, Google App Engine and automated testing for more streamlined and robust deployment pipelines.
- Implemented features for the company’s core asset finance management product - Relocated to Detroit, Michigan where I worked on client sites, gathering feature requirements from large automotive companies, and collaborated with engineers back in the UK to turn them into enhancements
- Editor for the Science and Technology Section (March 2012 - June 2013) - responsible for putting together the sci & tech pages each week, reading through articles, designing layouts, and thinking up creative ways to effectively communicate pieces written by our group of committed writers. - Previously writer for the Technology Section (September 2011-February 2012)