Renton, Washington, United States
Provided third level support for Office 365 PSID submissions Assisted PSID process owners with implementation and Support input Provided Priority Scoring for all O365 bugs (customer/ partner source)
Provided first and second level support for Microsoft Online Business Productivity Online Services Supported Outlook, SharePoint Online, Office Communicator, and Live Meeting as they applied to Business Productivity Online Services Provided break fixes and support on a call-in, and web-based service submission format Provided direct support to "White Glove" customers as a tier two agent Familiar with Exchange Management Console , basic scripting , and PowerShell Furnished quality control for Support Escalation PSID's in Product Studio
Responsible for the Appliance and Telecom department for thirteen stores throughout the West Coast and Arizona Projected quarterly sales and payroll for thirty four stores Travelled to each of my thirteen stores quarterly or bi-quarterly for MOPAR (Merchandising Operations Payroll Audit Review) Worked in conjunction with individual store management to build a supervisor and manager team for the department Worked closely with the purchasing team to develop profitable merchandising and product schemes