Manchester Area, United Kingdom
As E-Commerce & Marketing Manager at Sherman & Young Timber, I oversee the company’s digital presence and customer engagement strategy across multiple platforms. My role is focused on ensuring our online channels consistently reflect our brand, drive growth, and deliver a seamless customer experience. Key areas of responsibility include: Content & Campaign Management: Developing and scheduling seasonal social media content, while designing creative campaigns aligned with brand guidelines using Adobe Creative Suite. Website & E-Commerce Management: Maintaining and updating our WordPress & WooCommerce site, ensuring new products, promotions, and content remain accurate, engaging, and aligned with business goals. Digital Marketing & Reputation: Managing Google Ads with external partners to ensure relevance and ROI, while strengthening customer trust through initiatives such as implementing Trustpilot to enhance our online reputation. Compliance & Security: Overseeing both physical and digital PCI compliance to ensure secure and reliable payment processing. IT & Systems Support: Providing oversight and support on key IT systems to maintain business continuity and efficiency. I bring a hands-on, creative, and strategic approach, combining technical expertise with marketing insight to deliver measurable results. Passionate about digital innovation, I focus on building trust, driving engagement, and ensuring our online presence supports both customer needs and long-term business objectives.
Experienced Sales & Technical Operations Coordinator with a strong background in customer service, sales administration, and technical operations. My career at North West Timber Treatments began on the trade counter, where I built a solid foundation by serving customers and providing product expertise. Recognised for my potential and leadership skills, I progressed into a dual role managing the sales administration team while supporting the Technical Operations Manager. This gave me the opportunity to contribute to a wide range of business-critical areas, including: Core Network Management – ensuring reliable and secure infrastructure IT Support & Hardware Procurement – delivering technical support and sourcing effective solutions CRM Management & Future Development Planning – optimizing business systems and supporting long-term growth strategies Website & Product Listings Management – maintaining accurate product data and improving digital presence I thrive in roles that combine customer focus with technical problem-solving and operational efficiency. My experience has given me a well-rounded skill set across sales, IT systems, and business development, allowing me to bridge the gap between commercial and technical functions.
As a Product Genius and Product Consultant at Arnold Clark, I built a strong foundation in automotive product expertise and customer engagement. My journey began as a Product Genius, where I developed in-depth knowledge across multiple brands, with a focus on Fiat, Abarth, and Jeep - achieving recognition as an accredited Jeep Specialist. I specialised in delivering high-quality, customer-focused product presentations via video digital platforms, ensuring clients received clear, engaging, and informative experiences tailored to their needs. Transitioning into a hybrid sales and consultancy role, I combined my product knowledge with a consultative sales approach, supporting customers in making confident, informed decisions. This role not only strengthened my ability to build lasting customer relationships but also enabled me to consistently exceed performance targets. My dedication and results-driven approach earned me a place in the prestigious Arnold Clark “100 Club” on numerous occasions, recognizing me as a top performer within the company. I thrive in these roles that demanded a balance of technical knowledge, communication skills, and commercial drive, and I am passionate about delivering exceptional customer experiences while achieving measurable results.
Worked within a highly secure nuclear MoD-regulated environment, responsible for the controlled processing, digitisation, and archiving of sensitive information. This role required strict adherence to confidentiality protocols, regulatory compliance, and precise process management to ensure the integrity and security of classified documentation. Operated with exceptional attention to detail, accountability, and discretion, consistently upholding the highest standards of data security and information governance. Due to the nature of this position, further details cannot be disclosed.