Greater Sydney Area
Owning and resolving both infrastructure and customer fault escalations, creating and executing network changes, technical escalation point for provisioning team, creating customer CPE configuration templates for Cisco, Huawei & Oneaccess devices, writing documentation, creating processes and training provisioning team. New network device deployment and much more.
Mitigating impact of network incidents, performing network changes, developing and improvement of network tools and processes, root cause analysis of network outages.
Contract to perform the migration of all sites from 1 ISP to another. Created templates to ensure consistent configuration on all sites including a new QOS configuration. Created process for and performed the migration, resolved a failover issue in the ISP network.
Troubleshooting large enterprise and service provider networks, dealing with technologies such as RIP, EIGRP, OSPF, BGP, MPLS, QOS, switching and more on platforms such as Nexus, ASR and various standard IOS devices. Meeting SLA requirements, managing customer expectations and satisfaction. Won “voice of the customer award” Q3 2012.
Provisioning new voice services, trouble shooting voice services, refined provisioning process to reduce provisioning time by 50%, implementing new voice infrastructure and optimising voice edge devices. Experience includes SIP, CME, Nextone, Call Agent and Broadsoft.
Working in the network core, capacity planning, 3rd level escalation point for network faults, project work, planning and conducting changes. Implemented entire new POP.
Provisioning new services over various tail types, configuring Cisco routers and switches, assisting/training service delivery staff, process development and improvement, project work, new product testing and design assistance, 2nd level troubleshooting and more.