Glasgow, Scotland, United Kingdom
A highly successful motivated professional, able to work well on own initiative or integrated as part of a project team. Often found to motivate and inspire others in the group, possesses excellent interpersonal skills and can easily adapt communication concisely at all levels of expertise. ServiceNow Architect with 2 years experience in an Architecture Role, and 8 years experience in a development consulting capacity, Developing ServiceNow solutions for customers. Key Experience ============ * ServiceNow Development * ServiceNow Administration * ServiceNow Platform Architecture * JavaScript * Unit Testing * Transformations * Training * Data Analysis ServiceNow Development Experience ======================== Platform Security (Edge, Vault, Field Encryption Enterprise, Zero Trust Access) ITOM (Discovery, Event Management, Service Mapping, Cloud Management) ITSM, ITAM, SAM, HRSD, CSM IRM/GRC (Risk Management) ServiceNow Platform Experience ===================== Workflow Development JavaScript Development Form/Application Development Service Portal Development Instance Administration User Support Data Import/Export Upgrade Support Testing ServiceNow Integrations Experience ======================== ServiceNow -> Power BI ServiceNow -> UPM-X ServiceNow -> SCCM ServiceNow -> Splunk Scripting Experience =============== JavaScript Java PowerShell
Working as a Lead ServiceNow Developer as part of the Element organisation. Working on a wide range of development activities, preparing documentation and training materials for client workshops and training sessions, Focus mainly around the ServiceNow Modules: Customer Service (CSM), APM, ITSM, ITAM, PPM, ITOM, CMDB, ITBM, Service Portal and HR modules of the system. Currently working on an Order Guide Project for Onboarding for the HR division. Other duties include using my technical experience to write JavaScript, business rules, client scripts and script includes as required. Additional duties as a senior include peer reviewing the teams work, writing documentation to supplement development activities, training end users and supporting other colleagues within the team.
Working as a lead consultant as part of the N build team. Dealing with a wide range of development activities, preparing documentation and training materials for client workshops and training sessions, Focus mainly around the ServiceNow Modules: Customer Service (CSM), APM, ITSM, ITAM, PPM, ITOM, CMDB, ITBM, Service Portal and HR modules of the system. Supporting a current ITAM project with focus on Hardware and Software Asset Management. Other duties include using my technical experience to write JavaScript, business rules, client scripts and script includes as required. Additional duties as a senior include peer reviewing the teams work, writing documentation to supplement development activities, training end users and supporting other colleagues within the team.
Working as a senior consultant developer as part of the Automation and Build team. Dealing with a wide range of development activities as an SME of the application, mainly around the Customer Service (CSM), APM, ITSM, ITAM, PPM, ITOM, CMDB, ITBM, Service Portal and HR modules of the system, supporting a current CMDB project and managing a third-party implementing discovery and implementing other areas of the platform myself. Other duties include using my technical experience to write JavaScript, business rules, client scripts and script includes as required. Additional duties as a senior include peer reviewing the teams work, writing documentation to supplement development activities, training end users and supporting other colleagues within the team.
Working within the technology operations team focusing on ServiceNow development in all areas of Servicenow. Assisting the team with new client propositions, demos, troubleshooting issues with client instances and assisting with resolving incidents on live production issues.