Sheffield, England, United Kingdom
As an executive business leader, I deliver profitable growth through commercial and customer acumen and the ability to transform operations to reduce costs and drive revenue. For organisations that need to motivate diverse and geographically dispersed teams and stakeholders, I bring empowerment and unity of purpose. For businesses faced with complex structures and deals I bring a clear grasp of the commercial imperatives that drive higher revenues and a better customer experience. For enterprises wrestling with change I bring P&L accountability and experience of managing multimillion-pound transformation programmes. A successful and highly motivated senior leader, with a wealth of experience in driving transformational change through planning, involvement and performance management. Dynamic in approach acting with pace and energy, having a proven track record in motivating geographically dispersed teams, through empowerment and integrity. A diverse background across operations, commercial and support functions, uniquely placed to manage all aspects of a business across a balanced scorecard. Key Skills include: - Leadership and Inspiring Employees - P&L creation and responsibility - Stakeholder Management and Influencing - Cultural Change and Programme Management - Commercial Case Development - Performance Management and Coaching - Product and Service Innovation
SRO for the Government Contract Management Capability Programme Rolling out Foundation, Practitioner and Expert contract management training and accreditation to 30,000+ contract managers Reducing risk and improving efficiency to £300bn in 3rd party contract spend Providing a full contract management ecosystem, including - contract tiering, CPD, Communities of Practice, playbook, benefits realisation, thought leadership, risk/mitigation assurances. SRO for Capability Uplift in the Wider Public Sector Rolling out all Government Commercial Function capability services to the Wider Public Sector Helping organisations understand their commercial capability needs and supporting uplift through a suite of recruitment, commercial and contract management services. Leading a team of Partnership, Engagement and Programme managers delivering commercial change across the Wider Public Sector.
As Head of People Services for the Government Commercial Organisation Responsible for employing and supporting senior commercial managers across nearly 40 public sector organisations, including all ministerial departments. Attraction via specialised recruitment services and a focus on D&I Ensuring commercial expertise through functional standards, assessment, training and accreditation (with commercial accreditation running at 91%) Management through Operational and HR policy teams Stakeholder management through HR Business Partnering Retention through Talent & Mobilisation, and Reward teams
Interim Head of Communications for the Government Commercial Function Supporting the Comms team to: Communicate and support the GCF Strategy Manage internal messaging through bulletins, staff and development events Host the GCF Conference, Commercial Week and support the Public Sector and Civil Service shows. Manage social media and recruitment messaging Manage 3rd party suppliers Establish and promote the regional commercial hubs
Responsible for a senior team designing, managing and selling a c. £1bn Mailing product portfolio I led a team who developed and implemented new products and services across the operational and commercial pipelines. Areas of responsibility ranged from technical product websites and standard mailing products to Election services and Government/Royal specialist services. Success in the role was achieved by leading a great team and building relationships with customers, operations, sales, suppliers, agencies and industry bodies.
Responsible for a senior team managing a multi-million mailing product portfolio. Innovating products to reduce operational costs, improve data intelligence and improve Return on Investment in a digital world.
P&L accountability for Door to Door. Responsible for a national multi-site operation, processing 40-95m items a week to all 29m addresses. Leading a geographically dispersed team of operators and managers through coaching and performance management. Introduction of world class manufacturing techniques in the form of continuous improvement and kaizen processes. In a highly unionised and often hostile environment success was achieved through strategic direction and stakeholder engagement.
Responsible for setting up the Door to Door business unit. The role required the creation of sales, operations, customer experience, marketing, technical services and finance functions to create a £100m standalone business. Responsible for customer debt management, affiliate commission schemes and major IT system development programmes.
1. Responsible for development and roll out of delivery equipment and software systems 2. Mail Processing Centre, Delivery and Distribution Centre Programme & Change Management 3. Responsible for local collection and national trunking services from the Maidstone postcode area
Capacity planning, warehouse layout planning, packaging trials, performance reporting.