Redfern, New South Wales, Australia
Managed full-cycle recruitment for up to 30 concurrent positions, ensuring alignment with the University’s strategic goals and Enterprise Agreement 330. Drafted employee contracts and coordinated hiring processes for the Horizon Projects. Partnered with faculty heads to develop comprehensive workforce plans, incorporating succession planning and gap analysis to address mid to long term and staffing needs. Using workday analytics dashboards and employee skills assessments to identify critical gaps and recommend actionable solutions. Designed and implemented recruitment and professional development initiatives aligned with the objectives of new enterprise agreements, ensuring compliance with Sydney Business School and university policies. Collaborated on the Horizon and Enterprise Agreement EA330 projects, implementing process improvements, streamlining recruitment strategies, and designing training initiatives on Sharepoint and Workday and Ascender Pay to reduce stakeholder recruitment and onboarding queries by 15%. Managed stakeholder queries on recruitment, workforce planning, and employee relations, leveraging the Freshservice ticketing platform and facilitating engagement meetings to ensure clear communication and timely resolution. Designed and executed targeted recruitment strategies to source high-caliber lecturer and professor candidates, optimising advertisement campaigns within budgetary constraints causing increase of applications by 8% than that of BAU recruitments. Partnered with hiring managers, unions, global mobility teams, and faculty to align recruitment efforts with enterprise agreement objectives, resulting in improved candidate quality and faster project hiring cycles. Managed stakeholder queries on recruitment, workforce planning, and employee relations, leveraging the Freshservice ticketing platform and facilitating engagement meetings to ensure clear communication and timely resolution.
Talent acquisition and Project officer on a large scale process management and recruitment projects. Project officer / Talent acquisition Advisor working on both Teacher Recruitment Program and the Paid to Learn Program which were two government large scale recruitment drives. Process Managment team implementing changes in processes to shorten end to end recruitment times by 20% from regular recruitments as well as increasing success rates up 24% of hard to fill roles in demand in a number of sectors. Increased candidate attraction rates of 30% for getting educational teachers across NSW in both urban and remote areas. Using software Sharepoint, Taleo, microsoft Suite in particular Microsoft Projects to analyse and recommend to project leads project timelines, allocation of workforce within project budgets well as coordinating communication between stakeholders (both internal and external) Consulted hiring managers and teaching staff and tafe leaders on recruitment drives, succession planning, learning and development giving best practice advise for tafe/government processes sourcing and talent acquisition strategies using Salesforce, SAP, Talao and Microsoft Suite software to analyse previous and forecast future costs of hiring via salary, competitor/market analysis As a Talent Acquisition Advisor I was responsible for delivery of up to 30 end to end recruitment drives at any time with a placement rate sitting at 82% of total recruitments, designing and coordination, attraction and sourcing strategies, designing assessment strategies, shortlisting, internal and external communications for and between hiring managers, business partners, unions, teaching staff, people and culture teams and candidates producing high calibre candidates aligned to industry specialisations.
-RSR Talent Acquisition/ Recruitment Coordinator -Worked on a number of government recruitment drives in health and education at both federal and state levels. Provided support and updates to project managers and clients on developments in project scope (using a mixture of software Sharepoint, Jira, Confluence, Google Workspace) to estimate resource and demand management, timeframes, budget regulation as well as coordinating communication between stakeholders (both internal and external). Processed onboarding documents, background checks, references, drafting of reports, candidate shortlisting, organising and conducting interviews on recruitment drives of up to 500 candidates for up to 30 roles. -Worked as a talent acquisition consultant to advise insurance, superannuation, technology and government organisations on best practice for recruitment and sourcing of candidates. Using Salesforce and MS Office software to analyse previous and forecast of future costs of hiring via salary, competitor and drop out analysis. Enabling companies to assess whether to outsource, evaluate wages and improve recruitment, marketing and onboarding processes to attract the best talent.
-Health temp desk -Presented and implemented role cheat sheets and user manuals to optimise both time and effectiveness of role. Ran over 87 ad campaigns running at any time, while developing and implementing onboarding and compliance systems which caused over 300 health workers nationally. -Market Mapping and analytics using salesforce and excel to work out competitive analysis and create strategic marketing and business plans to determine new market opportunities across 14 rural and 5 unban locations. -Education Project Officer - Focused on streamlining the onboarding process, coordinating with marketing teams increasing attraction rate for new temp candidates through various social media and job seeker platforms and training organisations. This increased casual talent pools by 38%. Liaised with internal IT and onboarding teams as well as previous candidates to streamline the onboarding process, allowing a 15% faster onboarding time at a candidate satisfaction rate of 94%. -Campus Recruitment Coordinator- Engaged and partnered with universities and registered training organisations and talent communities nationally to attract new education and health care talent. Created presentations, online information sessions and social media content providing career advice, resume building sessions and mock interviews. Some of which had more than 150 students in attendance. -Early Years perm desk -Conducting interviews, clients and candidates relations, writing job adverts, coordinating with hiring managers to identify staffing needs, determining selection criteria, sourcing potential candidates through various channels (social platforms and professional networks and RTO’s).
Customer service agent: Handling inbound calls from customers and clients and assisting with product and delivery requirements, project order intake, quoting and order deliveries based on customer expectations and delivery capabilities. Used CRM software Hubspot to create reports analysing target market demographics while optimising brand websites and introducing 3 sample policies to increase online sale customer retention by 8%.