Terre Haute, Indiana, United States
I am a customer-focused professional with a creative mindset and hands-on experience across diverse industries. My work history reflects my adaptability and dedication to quality, having excelled in machine operations, satellite system installations, trailer building, and the food and beverage sector. In each role, I’ve consistently demonstrated strong problem-solving skills, an emphasis on quality control, and a commitment to customer service. My academic background includes business management and computer software engineering, equipping me with a blend of technical and managerial expertise. I'm passionate about delivering excellence in every task and creating positive customer experiences.
Machine Operation: Operated a variety of woodworking machines, such as saws, planers, routers, and sanders, to process and shape hardwood materials according to production orders. • Quality Control: Regularly inspected products during production to ensure they met quality standards. Reported any defects or inconsistencies and made adjustments as needed. • Machine Setup & Maintenance: Set up machines for specific jobs, ensuring proper alignment and functionality. Performed routine maintenance, including cleaning and lubrication, and reported any major repairs needed. Safety Compliance: Followed all safety protocols, including personal protective equipment (PPE), machine guards, and safe handling of tools and materials. Maintained a clean and organized work area to prevent accidents. • Production Monitoring: Tracked production output, adjusted machine settings as necessary, and communicated progress to supervisors. Ensured efficient use of materials to minimize waste.
Machine Operation: Operated plastic injection molding, extrusion, or thermoforming machines to produce high-quality plastic components according to production specifications. • Quality Control: Monitored defects' output, performed visual inspections, and used measuring tools to ensure all products met quality standards. Reported any issues to supervisors immediately. • Machine Maintenance: Performed routine machine maintenance, including cleaning, lubrication, and troubleshooting minor issues. Reported any major repairs needed to the maintenance team.
• Performed advanced wiring installation techniques for trailer building. • Advanced through ladder positions through knowledge-based testing • Completed all installations according to strict quality guidelines
Satellite System Installation: Installed and configured DIRECTV satellite dishes, receivers, and other necessary equipment at customer locations. • Technical Support & Troubleshooting: Diagnosed and resolved issues related to satellite signal, wiring, and system functionality, ensuring optimal service quality. • Customer Education: Educated customers on the use and features of their DIRECTV service, including how to use remotes, menus, and account management tools. • Maintenance & Repairs: Conducted routine maintenance checks, responded to service calls, and performed repairs on satellite systems to ensure continuous service. • Customer Service Focus: Provided courteous and professional service to every customer, addressing their concerns, answering questions, and ensuring their satisfaction. • Officially recognized CBRS CPI for private LTE fixed wireless networks as per CommScope and WInnForum standards, under contract to AT&T
• Managed timetables for multiple batting cages within the establishment with precise calculations to fit more customers into the schedule and maximize profit. • Adhered to strict safety and procedural regulations under minimal supervision, and independent work by appointment.