Brandon, Florida, United States
At Citigroup, I lead enterprise change governance and operational risk initiatives within highly regulated financial environments, helping ensure large-scale business and technology changes are executed in a controlled, auditable, and scalable manner. My work focuses on designing governance frameworks, strengthening risk oversight, and transforming fragmented manual processes into standardized operating models that improve control effectiveness and operational efficiency across the enterprise. Key accomplishments include developing a pre-creation challenge framework for End User Computing (EUC) solutions that strengthened risk management across a population of 1,000+ applications, contributing to an approximately 15% reduction in inherent risk exposure. I also designed and deployed internal solutions using Microsoft Access, KNIME, and AI-enabled capabilities to automate governance and reporting processes, reducing manual effort by 16+ hours per cycle while improving consistency and data quality. I specialize in the intersection of governance, operational risk, change management, and process automation—partnering across business, risk, and technology teams to build scalable solutions that align transformation initiatives with sustainable control frameworks.
Developed KNIME workflows to identify and monitor potential enterprise changes using defined thresholds and multiple data sources, aligning outputs to existing population reducing manual effort by 20+ hours per month Supported ongoing MRA remediation efforts through documentation review, control refinement, and audit readiness Optimized technology development workflows by utilizing targeted prompt engineering to evaluate, size, and deconstruct complex user stories into JIRA-ready formats, saving 50+ hours of manual effort Spearheaded development and launch of enterprise change governance tool for 28 users, establishing standardized processes for risk identification, control evaluation, and lifecycle tracking of high-impact changes Partnered across business and risk functions to define governance requirements and standardized processes supporting the implementation of an enterprise change governance framework.
Supported global remediation efforts to reduce reliance on End User Computing (EUC) tools through the enhancing existing procedures. Further, supported the EUC space through the creation of global scorecards and tracking templates, while also assisting in consent order related commitments to reduce firmwide risk. • Design, socialize, and introduced 3 global EUC reporting scorecards to track new and existing EUC populations by line of business and manager • Partnered with stakeholders to track and report on remediation and retirement of 800+ high risk EUCs • Orchestrated development of the deviation request program to include creation of artifact templates, step by step procedure documents and reporting guidelines • Supported team goals and development through training and continued support of 2 FTE in the deviation process • Drove firmwide regulatory commitments through the global rollout of the EUC creation program through in business collaboration, stakeholder management and technology engagement
Orchestrated ‘world class’ risk and control team through enhancement of systems, processes and support of staff. Further developed risk and control team through creation of material for monthly organizational flashes, operational updates, forums and committees. While also working with senior management to enhance reporting on high and low values issues, losses and significant items meeting or exceeding established thresholds for early escalation. • Led program to standardize and gather weekly reporting in order to streamline communication to senior leaders with an estimated efficiency save of 60+ hours per month across organization • Collected, reported and performed review of operational errors and issues affecting over $2 billion per annum • Partnered with front office and technology teams to clarify error language and understand root cause of errors affecting high severity issues for line of business senior executives • Developed senior level communications and presentation materials for Managing Directors and Regulators • Managed headcount tracking and reconciliation reviews to support talent uplift programs as well as maintain 1% target • Directed multifaceted communication plan to increase transparency through implementation of enhanced SharePoint site and integration of weekly and monthly accomplishments
Collaborated on efforts to reduce overall cross border data clearance times in order to receive regulatory approval for data usage, access and storage in 106 countries of operation. In so doing, created and spearheaded the development of new and improved reporting methods through utilization of tools such as SharePoint and Access. • Led creation of access databases to drive global data clearance across 106 countries through identification of action items and intra-affiliate agreements • Developed step by step user guides on tools and provided training to 8 individuals on usage and maintenance of tools • Organized cross border data clearance for Citi application Abacus, resulting in clearance across 95 countries allowing Bank Network Management to continue to support firm-wide reconciliation of third-party accounts • Served as central point of contact for management and retention of records on internal SharePoint site
• Enhanced compliance of Inter-affiliate service agreements by analyzing over 10,000 contractual agreements • Managed and developed a database to review regulatory agreements and reduce manual efforts by 90% • Developed and presented to senior management to demonstrate subject matter knowledge and potential solutions • Collaborated on projects to help improve cross border clearance data clearance times from 180 days to 121 days
• Generated databases employing excel and research program “REDCap” to enhance data collection of over 600 applicants • Assessed data to construct strategic overview of candidate profiles resulting in successful employment of 80 staff members